Application Support Lead

This position sits within their global support group and provides the opportunity to support their Commodities front office applications, data and the integration with middle and back-office systems.

Enhance, support and maintain the firm's Commodities front, middle and back-office systems

Work as a part of the global Application Support team based in Chicago, New York, London, San Francisco, Hong Kong and Singapore

Proactively engage with PMs, Traders, and Analysts to resolve issues and identify improvement opportunities

Document common support issues, trade flows and procedures on Confluence

Roll out, setup, and educate end-users on new product implementations

Support other geographic locations e.g., monitor jobs running overnight in Asia, Europe and US.

Work with external vendors technical support teams to resolve issues and deliver strategic enhancements

Provide escalation support for other regions, including evenings and weekends, on a rotational basis

Permanent