Cloud Presales Architect- Senior Services Architect

Title: CSD - Cloud Presales Architect- Senior Services Architect

Location: Mumbai/ Bangalore/ Chennai/ Gurgaon/ Pune

Work format: Full time work from Office role

Key Roles and Responsibilities:

Leverage deep subject matter expertise in the overall solution design by working with cross functional technical teams

Articulate value proposition, present solution, and build value throughout the sales process with all departments of the client organization

Perform necessary research of third-party technologies, tools, and applications that are introduced during the pre-sales process

Define a Managed Services solution that meets the agreed requirements

Contribute to sales process improvement, including developing knowledge bases, sharing practices with other services architects

Maintain relevant cloud and technology certifications

Design complex managed service solutions to meet client requirements by integrating technology and service design across the cloud infrastructure technology domain

Conduct sales presentations, product demonstrations, installation, and maintenance of company products.

Design the Managed Service offering, interfacing with the platform delivery team.

Test and validate new designs features and delivery models or recommend improving existing service offers that is being taken to market

Accountable for the service design deliverables of the solution, working with internal teams and partners to ensure supportability.

Support the validation processes by obtaining sign-off from technical, service, and costing stakeholders.

Service design of solutions for the client that will be commercially competitive whilst mitigating risk.

Map the client's requirements against the proposed set of service elements and architectures and coordinate the end-to-end solution development (Cloud Infrastructure).

Execute a consulting approach that results in a consolidated statement of requirements, scope, transition documents, and costing based need for change, the role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis, and roadmap, highlighted impacts, consequences, and benefits of the intended transformation (people, process, technology).

Assist the sales teams in presenting an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities using the ability to discover and analyze the client’s current cloud infrastructure architecture, platforms, and operating models

Share client outcomes and market conditions with other stakeholders so that the global offering leads, and Managed Services community can evolve strategies and develop innovative solutions for the future

Coach, mentor and act as advisor in service design situations

Assist the sales teams to have a commercial model discussion with the client

Identify all service costs and populate cost models accurately to ensure full visibility of costs related to the delivery of the service over the contract term

Create and get sign-off from relevant stakeholders on the solution design that will form part of the commercial model

Assist with vendor management depending on the service offers and ensures that the transition to service delivery teams are well coordinated to ensure a smooth transition

Knowledge, Skills and Attributes:

Comprehensive understanding of cloud technologies, networking, security, and system administration

Demonstrate solid knowledge and value of multi cloud technologies especially cloud native application workflows, understanding of architecture transformation, observability and legacy to cloud migrations

Applied Azure and/or GCP and/or AWS infrastructure architect and presales skills

Good communication and presentation skills

Ability to facilitate workshops with clients and internal teams to discover requirements, present solutions and obtain client buy-in

Comprehensive level understanding of virtualization, hybrid computing environments, storage technology and cloud native technologies

Solid working knowledge of Managed Services service and delivery models, including cloud, global, and distributed delivery models

Comfortable working with costing models in partnership with sales and finance stakeholders

Ability to work within a team, contributing to the success of the team while making a personal contribution; especially in a matrixed organisation

Up to date knowledge on emerging trends in technology, Managed Services Integration, Cloud Infrastructure, etc

Analytical skills and ability to discover and analyze all input and data

Academic Qualifications and Certifications:

Desired certifications (any one or more): Azure: AZ900 – Azure Fundamentals, AWS: AWS Cloud Practitioner, VMWare: VTSP or VTSP for AWS/Azure

ITIL: Version 3 or Later

Tertiary level - bachelor's or post graduate degree with experience in a consulting capacity

Scaled Agile certification or equivalent

Required Experience:

Advanced prior experience in managed service provider, or cloud services provider

Track record of designing cloud infrastructure managed services solutions to medium/large enterprise accounts

Proof of structuring medium/large, multi-year profitable contracts

Solution planning and deal shaping technical specialist, with the ability to create compelling value propositions as part of the solution design

Advanced experience working in an environment with global delivery and in multiple geographies and industries