Senior Technical Support Engineer (L3)

Job Description

Company Description

Mirantis helps enterprises move to the cloud on their terms, delivering a true cloud experience on any infrastructure, powered by Kubernetes. The company uses a unique as-a-service model empowering developers to build, share and run their applications anywhere – from public to hybrid cloud and to the edge. Mirantis serves many of the world’s leading enterprises, including Adobe, DocuSign, Reliance Jio, STC, Vodafone, and Volkswagen.Job Description

Work with customers and the Support Team to assist in resolution of complex customer issues.

Work ticket queue (SFDC) to help maintain contracted SLA’s and delight customers

Troubleshooting MKE and MSR components

Troubleshooting Container Cloud components

Bug reporting and project follow up

Learn the Mirantis Container Cloud technologies and customer deployment environments

Create best-in-class help content and proactively review and update our knowledge management system

Work with your team to identify and utilize troubleshooting techniques to resolve advanced issues spanning all layers of the technology stack

Engage with the engineering team to resolve technical issues

Identify and recommend process improvements to deliver the highest level of customer satisfaction

Maintain and track detailed records for all customer interactions in our internal ticketing system

Have fun!

Qualifications

Four year college degree or equivalent required,

4+ years experience in technical support, with a focus on networking troubleshooting

System Admin knowledge a plus - Linux, Ubuntu, Kubernetes, VMWare

General understanding of programming language - Python, C++

Experience troubleshooting complex networking issues (bare metal, virtual, cloud)

Knowledge of REST API and web applications

Familiarity with cloud services (Azure, AWS, GCP)

Experience and dedication to creating Knowledge articles

Customer Service focused engineer

Preferred Qualifications

Familiarity with DevOps software such as Puppet, Chef, and Jenkins

Experience writing small programs/scripts

CCNA certification or equivalent required

CCNP is a plus

Additional Information

What does Mirantis offer you?

- Work with an established Silicon Valley leader in the cloud infrastructure industry;

- Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies;

- Be a part of cutting-edge, open-source innovation;

- Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued;

- Internship provides you with the opportunity to combine work and education;

- Professional development and training;

- Attend conferences and working groups;

- Modern bright office, centrally located and close to public transportation;

- Customized workstation (macOS, Windows, Linux);

- Company outings, happy hours, hackathons, and tech talks;

- Receive a competitive compensation package with a strong benefits plan.

We are a Leader for Container Management in G2 (#2 after AWS)!