Finance, Service Delivery Lead

Job Description

Company Description

Dentsu is a modern marketing solutions company. Our mission is to help clients navigate, progress and thrive in a world of change. Businesses rely on our integrated network of agencies and specialized practices to champion meaningful progress through creative, media, commerce, data and technology. Part of Dentsu Group, our global network comprises 66,000 diverse people in 143 countries, who are dedicated to teaming for growth and good. Some of our award-winning agencies include 360i, Carat, dentsumcgarrybowen, DEG, dentsuX, iProspect and Merkle. Follow us on Twitter @DentsuUSA and visit dentsu.com/us.

Diversity is embedded in who we are and all that we do: our mindset, our solutions, and our teams to empower an inclusive, equitable environment. We put our people at the center, creating space for growth, understanding and learning so they can thrive. Our differences make us richer and enable stronger relationships with each other and foster greater impact for our clients. We engage with our communities to drive positive social impact by fostering equity and working to create a digital society that works for all.Job Description

The Finance, Service Delivery Lead will champion develop and maintain a culture of continuous improvement (CI) and knowledge about related methodologies (Lean, Six Sigma, etc) across all areas of Americas Operational Finance. The position will have responsibility for planning, coordinating, and managing continuous improvement activities and initiatives that have broad organizational impact with specific focus on value stream mapping, performance management, related CI sessions, and process efficiency. This will involve working across markets, the Director/Regional Director of Operational Finance and Global initiatives. The Service Delivery Lead will provide direction and leadership, shaping improvement opportunities, while providing process and project management expertise to deliver material performance enhancements. Support the regional service performance and governance framework for the relevant markets. Manage continuous improvement opportunities for OF Americas markets. The end purpose is to improve the real result key performance indicators for Operational Finance.

Key activities this role will be focusing on are as follows:

Support the Regional Service Management on a day-to-day basis

Review feedback from the markets (VOC, Feedback mechanism)

Develop and expand local capabilities in applying continuous improvement tools and methods (lean, six sigma) and promote a structured, problem solving approach

Support and challenge the local staff and management in direction setting, prioritization (timing, resources, and sequence of actions), and implementation of improvement activities, to best achieve the targets for the key performance indicators, resulting from the annual goal development

Review 3rd party teams performance and support these teams to improve upon their overall performance

Review available benchmark data and service management surveys to identify areas for improvement

Provide local transition support for new corporate mandated system integrations and operating modelsQualifications

Bachelor's degree in Accounting or related field and three to five years of experience

Prior shared services experience/BPO is a plus

Solid understanding of accounting and financial processes

Ability to improve continuous improvement projects and influence a highly dispersed

Consistent exercise of independent judgment and discretion in matters of significance

Ability to conceptualize a future state in relatable terms to site operations teams and leaders and development of the change management plan to implement effectively and efficiently

Proven ability to direct the resolution of highly complex or unusual business problems

Ability to absorb and apply new technical information and evaluate implications

Ability to learn lean principles to include time-studies, process efficiencies and successful application of some of the improvement tools

Ability to lead transformational projects

Knowledge of value stream mapping, experience of delivering operational excellence, LEAN Projects and Green Belt Projects

Experience with analytical tools such as flow charts, Pareto charts, cause and effect diagrams, run charts, etc

Solid knowledge of general monitoring and measuring of business related metrics and the communication of performance using Microsoft Office Suite

Independent, self-motivated, and results oriented, ability to prioritize and meet tight deadlines with exceptional attention to detail and accuracy

Process oriented - proactively questions current practices and drives continuous improvements

Ability to lead projects and drive issues to closure

Team player - ability to collaborate and work together in a team environment

Additional Information

The anticipated salary range for this position is $68,000-110,400. Salary is based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit

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About dentsu

Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.