Drain Technician

Job Description

Zephyr is the first tech-enabled home services platform designed to empower technicians and delight homeowners. We are focused on perfecting the home services experience from the inside out. We do this by investing in our technicians to consistently deliver trusted service through our local brands. Zephyr combines operational excellence, digital intelligence, and enhanced talent development practices to create the best environment for HVAC, Plumbing, and Electrical technicians to practice their craft. A better technician experience leads to a better customer experience.

About Michael Bonsby HVAC, Plumbing & Electrical

Michael Bonsby HVAC, Plumbing & Electrical, a Zephyr local brand business, is an established company with over 20 years of experience providing top tier service to the Maryland, Virginia and Washington D.C. communities.

About the Role

Michael Bonsby HVAC, Plumbing & Electrical is looking for a Drain Technician to diagnose and repair residential drain systems, proposing sewer repairs and replacement as appropriate. This person will lead clients to informed and confident solutions. This is a full-time role that will report into the Service Manager and be based out of our growing Gaithersburg, MD office.

What You'll Do

Complete all drain cleaning/clearing, cable work, and service to drains

Recommend or perform camera service when necessary

Establish client rapport to provide the proper options for the best solutions

Educate and assist clients on the importance of sewer repair and replacement

Understand your service criteria and hold yourself accountable for exceeding goals

Participate actively in all training exercises and meetings

Maintain clear and consistent communication with dispatch and your supervisor

Keep a clean and organized work space (trucks and in client homes) well stocked

Work with a Jetter machine

Complete timely and accurate paperwork: invoices, time cards, options, forms

Participate in the on call schedule

Maintain a clean and professional appearance

Have or be willing to get proper certifications when necessary

We'd Love To Hear From You If You Have

3+ years experience in the plumbing industry a plus

Must know how to run a Jetter machine

Ability to prioritize tasks and meet deadlines

Strong written and verbal communication skills

Valid driver's license with an insurable driving record

Working Conditions/Physical Demands

Must consider safety one's primary job and must have general knowledge of safe working practices and OSHA requirements

To adequately perform the duties of this job the team member is regularly and routinely required to sit, stand, walk, stoop, use hands to handle controls, hear, and talk

Must be able to climb ladders, work in hot and cold environments, and work in small crawl spaces

The ability to regularly lift and/or move 50+ lbs is required

The work environment can vary depending on the season and scope of work – employees are required to work outdoors throughout the seasons

Benefits and Perks:

Competitive Pay: Significant base salary and bonus opportunity

Benefits: We offer top-notch benefits!

Various medical, dental & vision plans, including 100% employer covered options for you and your family

401(k) match up to 3.5%

Company paid long & short-term disability and life insurance

Cell phone reimbursement and work-from-home stipend

Flexible spending accounts for health and dependent care

Training and Career Growth: We are scaling quickly and would support this person's career growth and development

Paid Time Off: Company paid holidays, unlimited PTO, and a paid Parental Leave Policy

Zephyr and it's companies are proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.