Card Security Representative

Job Description

About MCU:

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 500,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Overview: The Card Security Representative is responsible for performing extensive analysis, research and exercise sound judgment surrounding unusual transactions. Appropriately balance protecting the Credit Union and the members while achieving member satisfaction. Build lifetime quality financial relationships with each member by providing competitive products and excellent service.

Responsibilities:

Specific duties include, but are not limited to, the following:

Ensure daily monitoring of debit and credit transactions, as well as, conducting in depth investigations of potentially suspicious activity.

Responsible for evaluating and controlling the potential fraud risk of the Visa debit, credit and ATM cards.

Develop appropriate tactical fraud loss mitigation strategies by utilizing various systems, methods, and reports to detect, prevent, and track fraud activity on transactions.

Recommend and establish decision-making parameters through various software applications such as Risk Service Manager (RSM), Falcon, Verafin, and Episys to implement fraud loss mitigation strategies.

Incorporate varied information and data through the applications of statistical analysis, quantitative research, and ad hoc reports. This is critical to ensure effective loss mitigation while ensuring members are not overly inconvenienced.

Assist in the development of strategic loss mitigation strategies by utilizing innovative and proactive analysis to distinguish fraud trends related to compromised account information and provide recommendations for new methods of fraud detection and prevention.

Fraud Risk Monitoring of several different software applications to include but not limited to Risk Service Manager (RSM), Episys Online Blocking Parameters, and Verafin.

Review and take action on suspicious activity received from Falcon, CAMs Alerts, Verafin and Fair Isaac.

Review RSM daily activity to help identify and resolve fraud risk trends and issues.

Recommend and apply risk management rules to help manage losses.

Work with the Incident Response Team, Security and IT to manage CAMs alerts and Fair Isaac notifications.

Coordinate risk mitigation efforts with other areas such as Incident Response Team, Security and Fraud, IT and Card Services Department as well as Dispute & Claims team.

Monitor high-risk transactions.

Assess fraud and card risk exposure.

Make real time/on-line decisions through risk management systems justifying all recommendations.

Prepare monthly reporting and communicate risk management results to the Incident Response Team.

Test any proposed new rules to determine impact on existing members.

Continuously review and make changes to implemented strategies based on effectiveness and result of strategy.

Contact customers via the phone and email.

Perform other related duties as requested and special projects as assigned.

Requirements:

College degree or equivalent work experience.

Minimum 3-5 years relevant experience with card services industry and Visa/debit regulations.

Possess a sense of urgency. Effectively set priorities, allocates resources, takes accountability and achieves results.

Ability to interpret and communicate data in a clear and comprehensible manner.

Proficient in Microsoft Office Suite, particularly Word and Excel and Windows Applications.

Active listening and analytical skills.

Effective organizational, problem solving and multi-tasking skills.

Excellent verbal and written skills are key for functioning.

Ability to excel within a fast paced, demanding environment.

Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail.

Technologically proficient.

Why you’ll be a good fit:

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following:

Results – You’ll look to achieve the best outcomes for our members. Continuously track and measure everything, and use it to always improve. Be proactive, not reactive.

Agility – You’ll remain agile in your decision making, planning, and delivery; using curiosity and creativity to see situations from all perspectives.

Integrity – You’ll act professionally and positively. Build trust, be upfront and communicate thoroughly.

Teamwork – You’ll work to achieve common goals as part of ONE TEAM.

Ownership – You’ll hold yourself and others accountable and remain committed to our obligations while caring about the outcomes as much as an owner would.

Belonging – You’ll embrace and environment in which any individual or group can be and feel welcomed, respected, supported and valued.

We stand by our mission to connect our members and communities with an exceptional financial future and we are looking for individuals who share this same purpose to take this journey with us.What we can offer you:

Competitive compensation, medical and dental benefits.

401K with employer contribution

Flexible paid time off

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Municipal Credit Union (MCU) is an Equal Opportunity Employer.

Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.