Job Description
Description:
A Douglas Aquatics, Inc. Pool Attendant is responsible for managing and executing the gate procedures for a facility. Strict adherence to the facility’s gate procedures is a requirement. The gate guard performs their job duties in a courteous and professional manner.
Scope: Enforce gate procedures while providing the facility patrons with exemplary customer service.
Chain of Command: The gate guard will report directly to the pool facility manager on duty and zone supervisor.
Authority:
The gate guard is delegated sufficient authority to manage the gate procedures established by the pool facility.
Stop any process or activity that is unsafe or represents a safety hazard until either the condition is corrected or the coordinator, zone supervisor, or pool manager gives approval for the activity to resume.
Good Performance: Good performance will be judged by the following criteria:
Maintains a professional image of Douglas Aquatics, Inc. at all times
Ability to manage the gate procedures
Exhibits excellent customer service
Is punctual and works all scheduled shifts
Ensure a safe, clean, family environment
Requirements:
To perform this job successfully, an individual must be able to perform each essential duty well. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations will be made to enable those with disabilities. You must:
Be at least 18 years of age or at the discretion of a coordinator
Wear the Douglas Aquatics, Inc. uniform
Be punctual when reporting to a shift and work the entire scheduled shift
Conduct oneself professionally both in manner and appearance
Provide excellent customer service
Manage the pool facility entrance/exit gate
Follow the facility’s gate procedures by ensuring proper sign-in and guest registration
Collect and be responsible for guest and pool pass monies, where applicable
Have knowledge of and enforce pool rules, where applicable
Be capable of handling conflict respectfully and calmly
Address patron issues and/or concerns by communicating with the pool manager and zone supervisor, or present the patron with a Comment Form
Keep the gate area and sign-in table clean and professional
Keep patron information regarding membership confidential from other patrons and lifeguards
Physical Demands:
Able to sit and/or stand up to 12 hours for a shift
Able to work outdoors in hot summer temperatures