Call Center Agent

Job Summary:

- Delivering high quality standards for customer service from 1Am till 7AM.

- Call clients to give them the needed info or query (E-mail, voicemail, etc )

Responsibilities

o Answer Inbound Calls either for services to customers or marketing inquiries:

Research required information using available resources,

Respond to customer inquiries

Send complaint if any to Customer Care or concerned.

Process requests, forms and applications

Handle Sales and Marketing inquiries:

o Provide customers with product and service information.

o Handle and resolve customer complaints.

o Identify and escalate priority issues.

o Route calls to appropriate resource.

o Follow up customer calls where necessary.

o Complete call logs.

o Produce call reports.

Qualifications

- Bachelor s degree in Business Administration or equivalent.

- At least 5 years of relevant experience.

Desired Candidate Profile

Education:

Any Graduation Gender:

nm

Nationality:

Any Nationality

Full time