Senior Salesforce Administrator

Summary

Description Summary of This Role

The Salesforce Administrator role at TSYS solves business problems by maintaining and customising the Salesforce Platform, to support our Global sales teams. They build, configure, and automate Salesforce and surrounding plugin software to deliver business value to the TSYS Issuer Processing Sales Team, and supporting functions. The Salesforce Administrator works with stakeholders to define system requirements and customise the platform. Most importantly, they enable TSYS users to get the most out of Salesforce technology, and in line with segment goals.

Core responsibilities include supporting users, managing data, maintaining security standards, and delivering actionable analytics.

What part will you play

Work with external customers to understand, reproduce, diagnose and resolve technical and configuration issues

Ability to manage customer inquiries via chats, emails, and logged cases in a timely and accurate manner

Ability to work independently as well as work directly with other SF teams, and Sales teams in different countries

Identify gaps in Business/System Process & suggest improvement measures.

Act as an SME & train new team members

Experience with Integration between Force.com and various systems, platforms, and data migration (Mulesoft, Dataloader, etc.)

Experience with external application integration through SOAP and REST APIs and troubleshooting integration issues.

Examine SFDC error and debug logs for any surprises.

Look at the login history table to spot any user lockouts, excessive login errors, and unexpected IP addresses.

Manage all technical communication between with end users in our Sales and CSM teams

Resolve Salesforce issue tickets and actively participate in Outage bridge meetings

Develop support Knowledgebase to be used by the support team

Provide great customer service for users across the organisation in response to reported issues in the production environment

Incident and service request ticket creation, updating and closure. Familiarity with an incident tracking application such as HP Service Manager

Ability to handle multiple priorities and adjust workflow accordingly, including triaging incidents during shift

Monitor for alerts, failures or problems. Update daily shift logs. Creation of and transmission of daily and ad hoc reports

Manages system configuration, and creates reports and templates

Salesforce.com related admin responsibilities such as new SF releases, system configuration and data migration/manipulation

What skills & qualifications are we looking for in this role

Skills:

Attention to detail

Strong communication skills and ability to work well in a team

Knowledge of CPQ, Pardot & Docusign

Salesforce Lightning

Process Builder, Workflows, Validations etc.

User Management, Roles, Profiles, Sharing Rules and other security concepts

Knowledge of CPQ and DocuSign required

Experience in User Management and other administrator skills

Strong knowledge of Salesforce platform services, data and security model

Knowledge of ITIL (good to have)

Expertise in Data Tools such as Dataloader

Experience with Release Management, Source Control, and Deployment concepts and technologies such as ANT, SFDC Metadata API, Jenkins, SVN

Experience and qualifications:

6+ years of experience in Salesforce Administration & Support

Must be Salesforce Certified Administrator

Bachelor's degree or equivalent

Full time