Service Monitoring Engineer

Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization

Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution

What you will do

Understanding of Network Architecture in technologies of 2G, 3G, 4G 5G

RAN node working knowledge end to end (2G, 3G, 4G, 5G) with product BTS, RBS, ENODEB, BASEBAND, RNC multi-vendor Ericsson/Huawei.

Service KPI and Alarm Monitoring Alarm for the assigned Network Services and Ticket Management.

Monitoring all events in Customers managed infrastructure in order to secure those services and resources are operating at optimum performance and within agreed SLA and to detect and escalate exceptions

Responsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes.

Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations.

Regular follow up on the events with relevant departments working on it as per the MSTOP process.

Work towards KPI Balanced Scorecard parameters assigned by the CA Manager.

End to end responsible for the incident ticket lifecycle.

Adherence to the organizational guidelines departmental processes procedures

You will bring

Qualifications: Degree within Telecommunication Engineering/Computer Science.

Certifications: Certification related to Telecom/IP shall be an added advantage

Technical and/or functional skills: good knowledge of service networks / GSM Network / WCDMA network / LTE service applications characteristics and capabilities.

RF knowledge for 2G/3G/LTE/NR

Understanding of Node alarms /events.

Understanding of Radio KPI for each technology

Language skills: Proficiency in written / Spoken English

Full time