Senior Manager-Projects

Supervises a team of entry to intermediate level Field Service professionals or supervisors of Field Service Technicians

Manages day-to-day priorities in solving client issues received by the team

Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management

Role Responsibilities:

To oversee AWS Projects

Coordinates, prioritizes and resolves issues encountered by a more experienced team.

Optimizes the usage of manpower, standard time, equipment and energy of more experienced team.

Escalates critical/complex issues that will impact the business.

Manages more experienced team according to established programs and objectives.

Quality Issue Management

Contacts customer, collects feedback, and establishes and maintains good relationship with customers.

Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans

Minimum Requirements

Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution with 10-15 Years of experience.

Full time