DEPUTY GENERAL MANAGER

Posting).

Role: Senior Service Delivery Manager

Experience More than 16-18 years.

Requirements

Demonstrated experience of working as a Service Delivery Manager in all areas - service lines DWP, DC, Network, Security, CFS

Demonstrates a breadth and depth of operational service delivery management expertise, preferably in a global environment.

Experience working with stakeholders at CxO, VP, Directors.

Manage change and run service deliveries where the demand side is located on multiple sites

Demonstrated Experience Leading Complex Assignments Including Factors Such As

Third party suppliers

Complex multi-Vendor Environment

Demanding customers

Significant business criticality

Cross functional experience with Infrastructure Operations.

Strong commercial and financial awareness, monitoring, co-ordination and budget ownership

Good knowledge of solutions and services in scope, both from customer business point of view and HCL delivery point of view

Demonstrable experience of having designed and implemented significant productivity as well as customer satisfaction improvements. (1.) PandL responsibility

Expansion of services to fill all gamut s of infrastructure-increase breadth.

Focus on project opportunities and transformation initiatives

ITIL process definitions and implementation

Automation in service delivery

Resource management

Utilization

Billing

Management reporting

Conduct regular in depth service and process audits.

Employee retention, motivation and training

Focus on grooming people from L1 to L2, L2 to L3 within select timelines

Value add to customer-YOY by working closely with the Transformation and

Consulting Group For

Architecture gap assessment studies

Implementation of new technologies

Consolidationorvirtualisation opportunities

Reduce business impact of outages

Cost savings through better solutions

Enhance operational efficiencies

Overall SLA management Operation interaction with technologies Lead or

Service Owner

Overall Customer and Employee Satisfaction

Qualification

B-Tech

No. of Positions

1

Skill (Primary)

Technical Skills-SKU - PM-Project Management - SDM

Auto req ID

1379400BR

Full time