Analyst, Project and Process Improvement Assistance

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Responsibilities:

- Responsible for A&P dashboard and budget tracking for segmentation (TR, TPC, and digi).

- Responsible for budget monitoring per program and branches.

- To initiate and manage the projects that support segmentation strategies.

- Provide initiative for process simplification and/or automation to increase efficiency & productivity and also cost saving.

- Responsible for cashback process including calculation, cost tracking, tax calculation.

- Design seamless process oriented in customer experience and creating smooth process alignment internally including system enhancement.

- Liaise with respective units in handling customer’s complaint by identifying the problem/issue and the rectification action plan on the issue.

- Manage project and communication related with staff such as financial literature series by regional team, staff expo, staff programs, induction, staff brand ambassador.

- Responsible for communication in relation to new initiative, new regulation, new process, new fees and charges, etc in all channels such as e-DM/SMS/PN/Pweb.

- Administer segmentation project, process, and loyalty intranet and Treasures/TPC Pweb to ensure the information always keep updated.

Requirements:

- Bachelor degree from reputable university

- Good in English (oral & written)

- Advanced skill in Microsoft Office (Excel, Power Point)

- Detail, highly motivated, and self- driven person with pleasant interpersonal and good communication skills

- Able to making decision and work without close supervision

- Have an understanding in banking products

- Organized and have good time management

Schedule: Full-time

Travel: