Mortgage Telemarketer

Job Description

Capital Home Mortgage is a growing company, and we are looking for highly motivated individuals to join our team today! As a Mortgage Telemarketer, you will be responsible for all communication with clients after a loan has been conditionally approved and until the closing phase of the mortgage process. The primary function of the Mortgage Telemarketer is to ensure clients are well informed of any questions or outstanding items needed to move a loan to closing.

Role and Responsibilities

Perform inbound and outbound client calls

Facilitate client concerns

Provide exceptional customer service by maintaining thorough knowledge of all lending programs, policies, procedures, and regulatory requirements.

Market our company’s unique services to clients based on their needs and requirements.

Research and stay up to date on market rates and trends to better consult clients.

Additional responsibilities related to business needs.

Qualifications and Education Requirements

High school diploma

BS degree in finance, economics, or related field preferred

Possess excellent customer service and interpersonal skills

Effective listening and verbal/non-verbal communication skills

Accountability, adaptability, and motivated mentality

Proficient in Microsoft Office, including Excel, Outlook, and Word

Strong attention to detail, organizational, and time management skills

Ability to multitask, and work in a competitive and fast-paced environment

Effective problem-solving skills

Maintains a high level of professionalism when interacting with clients

Preferred Skills

1 year of experience in customer support and/or sales role

Strong sense of urgency

Energetic and personable customer service skills

Ability to function with a high level of autonomy

Capital Home Mortgage is an Equal Opportunity Employer.Company Description

Our mission is to serve our customers with honesty, integrity and competence. Our goal is to provide home loans to our clients while providing them with the lowest interest rates and closing costs possible. Furthermore, we pledge to help borrowers overcome roadblocks that can arise while securing a loan.