Medical Front Desk Receptionist

Job Description

Answer multi-line phones and either direct the caller to the appropriate party or handle the caller’s needs yourself

Greet patients upon arrival, check them in, and obtain insurance information and any other necessary data

Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents

Process payments from patients for co-pays and uninsured visits

Schedule appointments for new and recurring patients based on Physician and NP availability

Explaining benefits, copays, and charges to clients with questions about their invoice

Contacting insurance companies to rectify unprocessed claims

Problem-solving to rectify accounts receivable and insurance problem-claims

Updating EMR records for missing/outdated documents related to billing and insurance

Responding to inquiries from clients and staff via email and phone