Bilingual Customer Service Representative

Ultimate Staffing is searching for a Bilingual Customer Service Representative for our client located in Northwest Houston. If you are interested in working for a company that offers a defined career growth plan with great benefits, this may be the opportunity for you. Our client is a leading manufacturer of textiles and apparels. This is a temporary-to-hire position.

This position supports the strategic business objective by ensureing the customer receives best in class service. You will be the first point of contact for all customer inquiries, troubleshooting problems, placing orders, and providing alternative suggestions for products that are out of stock.

Requirements:

At least 1 year of recent customer service experience in a business professional office environment

Must be bilingual in English and Spanish

Ability to work in a team environment

Highly organized

Ability to handle upset customers with a calming demeanor

Responsibilities:

Receive heavy volume of calls and emails

Collaborate iwth other departments to troubleshoot issues and find solutions

Reset Customer passwords

Place online orders for customers

Provide status updates on orders

Initiate customer returns

Handle upset customers

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.