Gift Shop Manager

Gift Shop Responsibilities:

Open and close the gift shop and registers, reconcile end of day deposits

Restock and reorder merchandise

Become fluent in the Altru system for receiving merchandise, updating inventory, updating pricing

Adhere to the gift shop ordering budget

Introduce new (mission based) items

Merchandising in the gift shop to keep a fresh look, assessing layout, and making changes as needed

Develop & maintain relationships with vendors and potential vendors

Manage the online gift shop through Shopify

Update inventory, fulfill and ship orders in a timely manner

Assist volunteers and staff on registers

Train new volunteers on registers as needed

Visitor Services Responsibilities:

Available for site matters, engaging with visitors during the day

Answer general questions phone line

Point of contact for volunteer’s concerns about weather, temperature, wind, emergencies, unruly guests, etc.

Formally and informally gather visitor feedback about their experiences at the Lighthouse through surveys, comment cards, etc.

Continuously develop procedures to better welcome visitors to the Lighthouse and improve volunteer-visitor interactions

Make themselves available to visitors to handle visitor complaints, inquiries, and other visitor services tasks on site

Assist with major events and programs

Cross train on history tours and on-site positions to fill in as necessary

Work with Development Manager to improve the Membership Program, including increasing membership base, sales incentives, and member events

Qualifications:

Retail management experience

Experience with point-of-sale systems, preferably Altru and Shopify

Experience fulfilling online orders and creating shipments

Enthusiasm for history and museum education

Previous tour guide, museum docent or attractions experience preferred

Ability to cross train on history tours and on-site positions

Must have reliable transportation to and from work

Ability to primarily work weekends, alternate days, evenings, or special events as needed

Must possess good oral communication & public speaking skills, and politeness & excellent customer service

Bi-lingual preferred

Able to handle emergency situations with calm authority and enforce site’s policies

Interact well with others in a team environment

Ability to follow instructions and give direction by various means of communication such as phone, two-way radio and computer

Excellent time management & punctuality, dependability & flexibility

Professionalism in manner and appearance