Housekeeping Supervisor

ABOUT US:

The Palms Hotel & Spa is a AAA 4-Diamond rated resort and one of Miami Beach’s top award-winning independent beach resorts. Our beachfront property features 251 luxuriously appointed guestrooms and suites, an extensive tropical garden and pool area, a spacious beach concession, and over 8,000 square feet of indoor and outdoor meeting space for social and corporate events. The Restaurant at The Palms delivers all-natural dining at its finest, with a global menu of locally and sustainably sourced ingredients at the core of its philosophy. The Palms Spa, an AVEDA lifestyle spa, features holistic treatments influenced by ancient Ayurvedic philosophy designed to deliver a highly personalized experience.

A member of Preferred Hotels & Resorts, The Palms Hotel & Spa has been independently owned and operated by a European family for over 25 years. Known as Miami Beach’s premier destination for wellness and relaxation, a forerunner in green hotel operations, an expert in wedding services, and an authority in healthful eating and all-natural spa services, our hotel has won many accolades and awards. Enjoy a stable work environment in a professionally run hotel, where we help each other to flourish and grow. Come and be a part of our family!

JOB SUMMARY:

The Housekeeping Supervisor supervises the housekeeping staff and inspects hotel guestrooms, bathrooms, corridors, and the lobby. Responsibilities include training, planning, assigning, and directing staff and addressing and resolving guest complaints.

MAIN DUTIES & RESPONSIBILITIES:

Comply with all hotel policies and standard operation procedures of the Hotel and its management company

Work together with the Front Office Manager and Chief Engineer to maintain constant communications and status of all rooms

Assist in policies designed to ensure the highest level of guest services according to the standards set forth by The Palms Hotel and Spa.

Oversee the inspection of guest rooms and public areas to ensure cleanliness and standards have been adhered to

Ensure all arrivals rooms have been inspected and any discrepancies have been corrected

Maintain constant communication with housekeepers regarding the status of rooms. Ex. Privacy signs early check-outs and late departures

Ensure AM Report (inspection of all vacant rooms) is performed by 11:00 AM and communicated to the Front Office

Ensure vacant and clean rooms are continuously given to the Front Office or input in computer for early arrivals

Reconcile and resolve Housekeeping and Front Office room status in the computer on or by 5:00 PM

Perform duties of housekeeping and laundry positions as necessary

Attend all meetings related to Housekeeping and laundry

Adhere to all fire, safety, and security procedures according to hotel policy

OTHER DUTIES & RESPONSIBILITIES:

Maintain the highest level of customer service and guest satisfaction according to the standards set forth by The Palms Hotel and Spa

Ensure compliance with health and sanitation policies in all areas

Adhere to all fire, safety, and security procedures according to hotel policy

Adhere to all sustainability guidelines as per the Inspired by Nature Program.

QUALIFICATIONS

Knowledge, Skills, and Abilities Required:

The ability to work well in a team environment

Strong leadership skills

Committed to service, quality and cleanliness

Excellent communication skills. Proficient in the English language (written and verbal); a second language is an asset

Experience working in high-pressure, fast-paced environments

Ability to handle a multitude of tasks in an intense, ever-changing environment

Basic computer skills

Must be able to handle a multitude of tasks in an intense, ever-changing environment

Maintain a professional appearance and manner at all times

Effective verbal and written communication skills to be able to participate in discussions, read and write reports

Prior supervisory experience is preferred

Must be able to stand for extended periods of time

Attention to detail and skilled organization

Ability to work effectively in a multi-cultural team environment

Show genuine care for all co-workers and guest(s)

Able to project in a professional manner at all times

Education/Certifications

High School diploma or equivalent work experience

WORK CONDITIONS & PHYSICAL DEMANDS:

Standing

Walking most of the time

Reach, bend and stoop

Ability to push/pull 75 pounds

Ability to climb stairs and use balance

Ability to work in the heat

Able to lift unassisted 30-60 lbs

Exposure to chemicals that must be handled properly to ensure the safety of the team member

There may be regular exposure to mild discomfort from factors such as dust, odors, extreme temperature, inclement weather, noise, or lights

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts, or working conditions associated with this position. While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail.

The hotel operates seven days a week, 24 hours a day. We may find it necessary to schedule shifts according to our business volume. You must be willing and available to fulfill changing operational demands.

All requirements are subject to possible modification to reasonably accommodate individuals with a disability.