Hotel Front Desk Receptionist

Job Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:

$12 - $14 hourlyResponsibilities:

Connect with the housekeeping department to ensure guest accommodations are ready

Mitigate customer complaints as needed

Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

Perform regular bookkeeping duties: make sure hotel guest information is current and correct Qualifications:

1+ year of hotel industry experience or related job preferred

Well-versed in taking telephone calls and handling stressful situations

Working knowledge of Microsoft Office and reservation management systems

High school diploma, GED, or equivalent

Displays impeccable interpersonal, time management, organizational skills, and customer service skillsAbout Company