Customer Service Representative

Job Description

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.Job Description

Provides a friendly greeting and suggests the best route for a customer to get desired service based on a short conversation with each customer

Understands entire office operation sufficiently to direct customers appropriately

May summarize services to customers who ask what we do

Offers work application and encourages its completion when appropriate

May check for previous work registration or other service and updates MIS systems

Provides information about community resources

May provide job search assistance including direct referral to jobs in the database

Records those referrals properly

Assures that needed materials are available to the public near the office entry

Other duties as assignedQualifications

High school diploma or GED and two years of college coursework OR

High school diploma or GED and two years of customer service OR equivalent combination of education and experience

Two years of experience working at Workforce Solutions and a recommendation from current or most recent supervisor

Has knowledge of the workplace, jobs, and requirements for entry into those jobs.

Is able to listen to customers, analyze expressed needs and use good judgment in suggesting how and who can help

Uses tact, diplomacy, and persistence in providing suggestions to customers

Is friendly, courteous and presents herself/himself as a professional

Is able to handle effectively situations where a large number of customers want her/his attention at the same time

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.