SEASONAL-Front Desk Representative

Job Description

The Front Desk Representative represents the first point of contact with guests and handles all stages of a guest’s stay.

Position Responsibilities

Adhere to established company and departmental procedures, guidelines, and polices at all times

Foster and promote a cooperative and harmonious work environment

Promote positive customer relations for all customer by providing prompt, courteous, and efficient service

Registers customers into the hotel and checks them out at the end of their stay.

Maintains cash bank and prepares daily deposit of funds in hotel bank and is responsible for the immediate posting of cash payments and provides LMS generated cash receipts for customer records

Makes necessary baggage arrangements according to hotel procedures

Responsible for customer check out & accepts payment for settlement of all charges in compliance with hotel procedure

Assist with checking rooms to verify the status of hotel reservations.

Responds to customer inquiries regarding hotel services, room rates, entertainment schedules & restaurants

Informs hotel customer about the property’s services and events

Greet customers immediately with a friendly and sincere welcome using a positive and clear speaking voice.

Knowledge of all outlets and their hours of operation.

Essential Functions

Aptitude in resolving issues with a customer-focused orientation.

Always promotes positive public/employee relations .

Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise and stress relating to servicing customers in a high pressure and fast paced environment

Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas

Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours

Requirements

High School Diploma or Equivalent is required

Prior cash handling & customer service experience is preferred

Computer related experience desired

Ability to effectively communicate in English

Benefits

Training & Development

Free Meal while on shift

Free Parking