Account Manager - Digital Marketing Services

Job Description

Salary:

Looking to leverage your hands-on marketing and SEO experience while also coaching a team of your own? Thomas’ Account Manager, Marketing Services position might be the next best step in your marketing career. This role acts as the main point of contact for marketing and SEO programs, while also supervising a team of search marketing analysts and marketing coordinators.

What we look for in our employees:

Inclusive: We believe that different perspectives and experiences are an asset to innovation. A fresh set of eyes and an open mind are vital keys to driving better business decisions. We take extraordinary measures to ensure all people and ideas are welcomed onto the team.

Curiosity: We ask “What If and constantly push the boundaries of what’s possible. We pursue continuous improvement and encourage an unrivaled sense of vision and execution. We ask questions and continue to seek opportunities to learn, discover, and innovate. We don’t fear the unknown.

"WeGetThingsDone" attitude: We’re focused on being the very best at what we do.We accomplish this by working collaboratively until the job is done. Our team can overcome challenges, find solutions, and deliver excellence. We don’t just meet expectations, we exceed them.

What you'll do as our Account Manager:

Serve as clients’ primary point of contact and manage collaboration between cross-functional teams including design, development, SEM, and social media.

Identify account objectives and provide strategic and tactical recommendations within budget to meet client goals.

Collaborate with internal creative teams to execute program deliverables; including content and messaging for website pages, SEO, emails, blogs, eBooks, and social media.

Manage a team of 3-5 people, helping them maintain their workload and ensure SEO deliverables are met as expected by clients.

Identify opportunities to further support clients, including upsells to additional TMS products, and support SEO Analysts to grow programs into full-service marketing programs.

Liaison with Thomas sales team to proactively address account issues or identify new business opportunities.

Test and develop results-based integrated marketing strategies to improve account performance across client programs.

Manage and train a team of search marketing analysts, serving as a support resource to ensure deployment of best practices and continued program success for clients.

Reporting directly to the Account Supervisor, this role also collaborates with the Vice President of Marketing Services and Director of Operations to monitor account revenue growth and take accountability for accurate billing and forecasting.

Additional responsibilities include:

Helping to interview, train and orient new team members to the team at the direction of the Account Supervisor.

Evaluating performance of direct reports and complete and deliver performance reviews.

Providing constructive and ongoing feedback to direct reports.

What you bring to our team:

At least 3 years of professional experience in the digital marketing industry.

Knowledge of SEO best practices preferred.

Experience working with HubSpot and Wordpress preferred.

Exceptional verbal and written communication skills.

Strong collaboration and leadership skills.

Able to track, analyze and present data; experience with Google Analytics a plus.

UX and/or basic web development knowledge (HTML, CSS, Javascript) is a plus.

What you’ll get as our Account Manager:

Great benefits including 4 weeks PTO, medical, dental, & 401K

Summer Fridays

Training and career growth opportunities

Remote-first work opportunity