Customer Service

Job Description

Customer Service

**This position requires you to work in our Charlotte Uptown office**

About Townsquare Interactive:

At Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success. From comprehensive business management software to website design, SEO, social posts, and reputation monitoring – we have all your digital needs covered. Our mission is to simplify success for businesses of all sizes.

The Customer Service Opportunity:

As a Customer Service Representative, you will manage a steady volume of incoming calls from our current clients while assisting with their account needs. Your excellent customer service and communication skills will help us create positive experiences for our clients.

Responsibilities

Receive inbound calls from existing clients

Engage clients in friendly and professional conversation to identify specific needs

Transfer calls to appropriate resources

Act as the liaison between the client & account manager

Build strong relationships with clients

Qualifications

Bachelor's Degree

Strong communication, both written and verbal

Active listening skills

Exceptional interpersonal and rapport building skills

Problem solving skills

Ability to effectively multi-task

Benefits

3 weeks of PTO (+ 9 paid holidays)

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Casual, high-energy work environment

Opportunity for upward mobility

Company provided laptop

Competitive salary + bonus program

About Townsquare Interactive:

At Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success. From comprehensive business management software to website design, SEO, social posts, and reputation monitoring – we've got all your digital needs covered. Our mission is to simplify success for businesses of all sizes.

TOWNSQUARE MEDIA BROADCASTING, LLC MAINTAINS A DRUG-FREE WORKPLACE AND IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. APPLICANTS MUST BE ELIGIBLE TO WORK IN THE U.S.

Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Townsquare Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Townsquare Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Townsquare Media's employees to perform their job duties may result in discipline up to and including discharge.

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