GROUP MANAGER

Posting).

JOB Description : Digital Work Place - Manage Large migration projects from SCCM to Intune.EUC Technologies - Service Manager Overall cross-functional experience of handling EUC Services as per ITIL Standards. Minimum 12-15 years experience in EUC Operations, Primarily into EUC Technology Services. An effective communicator with excellent relationship building & interpersonal skills. Expertise in spearheading numerous EUC Customers/EUC technologies and ensuring delivery of Services with customer satisfaction and with meeting/Exceeding Service levels. Manage small projects under EUC technologies & ensuring the on-time delivery Understand business customer objectives and align the team and effort to achieve the same. Ability to organize, delegate, and leverage resources to accomplish objectives. Strong analytical, problem solving & organizational abilities. Possess a flexible & detail oriented attitude. Discuss with business customer or client to define clear scope, requirements and deliverables. Identify & build the team achieve the outcome. A keen planner, strategist & implementer with demonstrated abilities in EUC Technologies operations, running shared delivery organization,streamlining business operations. Strong meeting management and reporting skills with Exceptional Customer service skills and client focus. Coordinate and interact with other EUC Service towers & Non EUC delivery team to achieve over all delivery objectives. Identify the service improvement opportunities along with cost optimization and improvement in resource productivity Solve team conflicts and problem, take corrective actions when problem arises. Strengthening People capabilities across all levels under EUC Technologies & build team toward latest technologies by upskilling & cross skilling. Responsible to meet contractual obligations and client expectations Responsible to meet overall customer satisfaction metrics. Resource management, Employee retention, motivation and training. SLA and Management reporting Automation & Innovation focus to Enhance operational efficiencies EUC Technologies List : WPE (Workplace Engineering) End Point Imaging, Application Packaging, Software Deployment, Mobility (MDM),Virtualization & End Point Encryption & End Point Protection ( Anti-Virus ), Active Directory UCC (Unified Communication & Collaboration) Services Messaging, Collaboration, Network-Voice (Teams/Skype ) and IP-Tele phony ( Awaya/Cisco ) Qualification : Bachelor s degree in IT/ Engineering/MBA or other management qualification ITIL certification is essential Experience/Certification in One of the core EUC Technology will be an added advantage (1.) To ensure customer engagement or satisfaction and referenceability (2.) To plan for Program and Delivery Management and ensure that the agreed deliverables in terms of margin are met. (3.) To anchor process improvementorcompliance (human error reporting) and other organizational initiatives (automation, Lean IT implemetation) (4.) To guide, manage, develop, engage the team therby ensuring employee retention (5.) To ensure upskillor creation of resources through internal academiesor trainings and growth rotation

Qualification

B-Tech

No. of Positions

1

Skill (Primary)

PMO-Program Management-Program Management

Auto req ID

1366224BR

Full time