Sr Program Manager

Posting).

This role is required to:

Drive overall governance of Tools (applications) within the DWP organization and with the Customer Stakeholders throughout the Application maturity and support lifecycle

Participate in Governance of the Customer project through the implementation life cycle and own the support activities after go-live

Drive the BCM Strategy within the DWP organization for Integration, Governance, Deployment hand off and Resources

Create and Own in Tool specific templates including Maturing Assessment, Use Case demo, Business Case Study, Tool Comparison, ROI, Benefits Realization

Develop and update documentation pertaining to training, and provide trainings to internal and customer teams

Analyze all requirements, prepare use cases, and supervise support activities for all projects

Coordinate with Vendors and Cross functional teams for positive Customer outcomes

Administer all customer support issues and lead the efforts for enhancing technical, functional, and operational application maturity

Handle Customer escalations independently and develop SIP with short term resolution as well as long term preventive measures

Keep abreast of the latest technologies and application vendors offerings in the End User Experience, Chatbot, Self-Healing in the EUC domain

To identify weaknesses and gaps in the existing process through detailed analysis (2.) To take ownership of value addition in delivery process of client, RFI to Execution; and to manage escalations and issues as per agreed SLA (3.) To efficiently manage specific service area, create and implement new modelsor offerings and lead process improvement initiatives

To effectively defineorimplementor upgradeormaintain the processes using multiple quality standards as per company and client compliance norms (5.) Participate in organizational meetings to gather requirements for new initiatives and facilitate projects for process piloting, process tailoring and progress reviews.

Qualification

B-Tech

No. of Positions

1

Skill (Primary)

Tools and Standards (ERS)-EAI Tools, Standards & Methodologies-Quality Function Deployment (QFD)

Auto req ID

1369370BR

Full time