Sales Force Support Engineer

Must Have: Developer Certification

Nice to Have: Admin or Consultant (Sales Cloud/Service Cloud) Certifications

Skills

Must Have:

Candidate should have Strong Experience with Eclipse IDE, Salesforce Object

Query Language (SOQL) and Java-script.

Thorough knowledge of coding best practices, and understanding the limitations of

Apex coding

Very good experience in integrating Salesforce with external systems using

SOAP/REST Services.

Previous experience with integration of payment or OMS flows.

Integrate with Force.com Web services including SOAP, WSDL, REST, SSL

standards, security models and typical API client architecture. And experience in working

with Force.com Bulk API and the Metadata API.

Implementation knowledge of workflow rules, validation rule, approval process,

reports and dashboards.

Experience using Apex Data Loader and other ETL tools such as Informatica or

Boomi or Cast Iron or Mulesoft.

Experience with database development, SQL or PL/SQL, database schemas,

stored procedures is essential.

Follow unit testing and test class best practices and be capable of coding for

positive/negative scenarios.

Must have experience with production deployment using change-set/eclipse/ANT

migration tool and working on solving deployment errors.

Good understanding of admin setup: user creation, roles, profiles, security settings,

role-hierarchy, etc.

Strong hands-on experience with administration, configuration, customization and

development within Salesforce.com, and in reports and dashboards

Customize and configure SFDC objects, data fields, page layouts, record types,

workflows, document templates, reports and dashboards.

Good to have â Salesforce mobile development using Salesforce1/mobile,

Experience with Heroku, Radian6, Analytics, Einstein.

Good to have â Knowledge on HTML/HTML5, CSS, XML, AJAX, Web-services,

Google APIs, jQuery/any other java-script framework. Object oriented programming

experience in J2EE/.Net platforms.

Process Skills

Capable of analyzing incidents and develop fix as per project defined software

process

Ability to work on Agile based project.

Maintain quality process standards.

Qualifications

Bachelorâs degree in computer science.

Full time