Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.
Experience:
8-10 years of Polarion Support experience, with at least 3 years supporting a customer Production instance
Engineering degree from a reputed university
Proficient usage of English
Ability to write documentation concisely. Excellent analytical, communication, and organizational skills
Ability to communicate complex technical concepts clearly and effectively
Contributes to process improvement in Application support and maintenance, providing feedback on the use of processes, systems, and tools in real world situations
Focusses on mentoring others to improve technical delivery & support across the business, proactively sharing knowledge to transfer expertise
Understands common software development principles and lifecycle
Ability to quickly adapt to a changing environment
Roles and Responsibilities:
Work in shifts to support 24x7 customers
Solve L2 tickets on the application
Apply patches on Test, UAT and Production Server
Document root cause analysis of issues
Reach out to GTAC for Product Issues and raise IRs
Communicate with users on issues
Co-ordinate with the Implementation team for L3 issues
Provide workarounds to issues
Develop Knowledge Management database for solved issues
Mandatory Skills:
Polarion installation & Configuration
Working experience with web applications, client-server architecture
Mentoring of junior team members
Strong analytical and trouble shooting skills
Has a systematic way to solve problems
Should be able to perform root cause analysis and arrive at the right solution
Excellent verbal and written communication skills
Good Team player
Learning attitude - willing to learn new things
Basic Linux and Windows Operating System knowledge
Certifications:
ITIL
AWS Cloud Certifications
Good to Have Skills:
Ability to automate some of the tasks
Scripting knowledge would be useful
Polarion implementation / customization experience
DBA knowledge on PostgreSQL
Knowledge of cloud-based hosting & Knowledge of AWS
Good understanding & knowledge of ALM processes
Working experience with ALM or Requirements Management or Test Management applications
Experience / knowledge with Apache Lucene
Use Pareto or 5 Why or any other Industry technique for root cause analysis
Technical competence required in Polarion ALM is preferred, however experience with competitive solutions such as Jira, IBM Rational Doors etc. may be considered
Working experience in an Agile environment
Working experience with Git / SVN
We are Siemens
A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow!
We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, private healthcare and actively support working from home.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
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Full time