Service Desk Engineer

Responsibilities:

• Manage Client calls / Ticket Monitoring System / Field engineer coordination

• Working towards customers' needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Handle customer queries / E-Mails and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of internal team interaction & customer interactions

• Follow communication procedures, guidelines and policies

• Take the extra mile to help the customer to achieve satisfaction

Requirements

• FRESHERS are welcome to Apply

• 0 – 1+ Years of experience in Service Desk

• Diploma / Degree in any stream

• Willing to work in rotational shift

• 6 Days Work Week

• Proven customer support experience or experience as a client service representative

• Strong skills in telephonic & Email etiquette

• Familiarity with CRM systems and practices

• Customer orientation and ability to adapt/respond to different types of scenario's

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

Location: Chennai

Full time