Assistant Store Manager - FASHION ISLAND

The role of the Assistant Store Manager/ Director leads the store team to meet and exceed all sales and operational goals and ensure KPI’s are achieved.

In addition, this individual is a passionate brand ambassador who is responsible for promoting brand engagement with clients, partners and within their city.

This managerial role will act as a representative of the Store Manager/ Director in the daily business operations of the store, and support all store initiatives including training and supervising employees, managing inventory levels, and driving for results.

The Assistant Store Manager/Director reports to the Store Manager/Store Director.

Responsibilities

Be an ambassador to the brand and promote the culture of Good American internally and externally

Ensure store atmosphere upholds the image of the brand

Drive financial success and through understanding and action planning improvements within Retail KPI’s

Assist the Store Director in ensuring floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front of house and back of house are achieved

Ensure acquisition and retention of clients are key focuses and as such create and cultivate client relationships for the store and brand overall

Be sure that you and your teams deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums)

Solution oriented approach to finding resolutions to customer service issues

In partnership with Store Manager/ Director, create and bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development

Build a local network of tastemakers, stylists, marketing, business partners who have an impact on local that will promote brand and build client loyalty and retention

Create and maintain a positive work environment with teams and throughout store network including cross functional partners

Attract, retain talent from outside of the store

Continually coach, motivate, train and develop internal teams so they achieve performance goals and are set up for success with growth opportunities within the organization

Attend and lead store meetings as required by the business

Continually ensure that work schedules are aligned with store goals

Ability to manage and resolve conflict in the workplace

Ensure the image of the store is in line with corporate standards and store team is upholding these standards

Ensure VM of the store is completed in accordance to VM guidelines, with a mindfulness of local business trends

Oversee omnichannel functions, including Order-in-Store, Ship-from-Store, Pickup-in-Store, Reserve-in-Store, with a focus on achieving Omni-specific KPIs

Ensure accuracy of overall physical inventory including regular Cycle Counts, inventory reconciliation and adjustments are completed in accordance to company guidelines

Initiate and ensure completion of merchandise receipts and transfer requests

Protect all company assets including cash handling, inventory, expenses etc.

Manage Client Consignment business, ensuring a quick turnaround, strong take rate, and timely return of merchandise

Ensure that all the processes are compliant with legal, safety, and internal procedures

Partner with cross functional partners including Stores within network, Operations, Visual Team, CRM, Retail Training, HR, Merchandise teams, Regional management to maintain and accelerate the business forward

Create and execute business plans to accelerate the business forward and remedy opportunities

Additional projects/ responsibilities may arise in accordance with the needs of the business

Requirements

At least 3+ years of experience in a managerial position

Experience within women’s apparel retail preferred

Ability to effectively create, manage and adhere to deadlines

Familiar with key retail performance indicators

Adaptable, a sense of openness, active listener, and compassionate

Advanced organizational skills, writing and communication skills

Expertise in Microsoft Office 365 Suite

Comfortable and savvy with computer technology, including PC and iOS devices

Travel approximately 10% of the time

Ability to climb ladders

Ability to lift 25+ lbs.

Full-Time