Estimator-Manufacturing Support

Job Description

Estimator/Account Manager

You will be responsible for maintaining and developing long-term relationships with your assigned customers. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our products and services according to customer requirements.

Responsibilities

Operate as the lead point of contact for any and all matters specific to your customers. Get answers for customers regarding the company, capabilities and answers for co-workers regarding customer information.·

Work and ensure that the estimates support profitability goals.

Create routers and bills of material as needed for quotes and update, if needed, when work awarded.

Reverse engineer quote requests as required.

Work with purchasing personnel or personally procure (within procurement policy) materials to support the production process.

Work with production and/or engineering support to help get parts/products made in a timely manner.

Follow-up on the timely and successful delivery of our products and services according to customer needs and objectives. Alert co-workers and management if the company is falling behind on commitments.

Communicate clearly the progress of monthly/quarterly goals and initiatives to internal and external stakeholders as needed.

Track key account metrics.

Assist with high severity requests or issue escalations as needed.

Pitch in as needed and perform duties normally outside the scope of your job to support short term needs within the company.

Requirements

Proven account management or other relevant experience.

Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.

Good personal computer skills including spreadsheets and word processors.

20% local and/or regional travel. No overnight requirements.

Proven ability to manage multiple projects at a time while paying strict attention to detail.

Excellent listening skills

Excellent verbal and written communications skills.

Solid user of Microsoft Office applications.

2 or 4-year degree or equivalent experience.