Ancillary Scheduler, Registration & Patient Charge Specialist

Position Summary:

Position Summary

This position provides scheduling, registration and patient charge services to ancillary departments.

Responsibilities:

Essential Functions

• Effective pre-registration, registration and scheduling of multiple patient appointments.

• Manages the multiple additions and cancellations of patient appointments.

• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information in appropriate hospital systems

• Contacts appropriate payers/provider offices, verifying benefits and obtaining/documenting necessary authorizations.

• Consistently and constantly reviews the schedules daily and communicates all changes to appropriate staff.

• Responsible for entry of patient charges.

• Acts as a liaison between the provider and patient to explain insurance benefits, co-pays, deductibles, and self pay portions.

• Accurately communicates all procedure pertinent information including arrival time, location, and duration to the patient.

• Performs check in and check out of patients.

• Acts as a liaison to the clinical staff.

• Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management including the transfer of patients from both outside and sister facilities.

• Acts as a resource for training or mentoring of new team members.

• Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs and on call responsibilities.

• Attends and participates in department staff meetings and attends other meetings as assigned.

• Represents and participates in department, facility, Patient Financial Services and corporate committees as requested by supervisor/department manager.

• Responsible for reviewing and adhering to all corporate departmental and education initiatives.

• Assists his/her supervisor/manager in planning and organizing department activities.

• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.

• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Regularly communicates with patients and clinical departments regarding registration and scheduling issues.

• Takes a proactive role in problem resolution.

• Performs all other duties as assigned.

Qualifications:

Education/Training

Must be able to demonstrate reading, verbal and written communication, mathematical, and reasoning skills typically acquired through completion of a high school education.

Licensure/Certification

None.

Experience

Two (2) years’ experience in financial, business office, or customer service environment required. Computer knowledge necessary.

Permanent