Population Health Resource Associate- Pediatric Family Advocate

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

General Description

The Population Health Resource Associate- We are looking for a candidate who has pediatric lived experience with the behavioral health patient population, specifically with I/DD (Intellectual/Developmental disabilities). This role would work with our care managers and specialists as a resource to help our patients and their families navigate new or existing IDD diagnosis by providing overall support and being an advocate.

Work Hours: Standard business hours

Duties and Responsibilities

Provide outreach and care management support to patients

Educate clients of available community resources

Ability to manage an active caseload while balancing multiple tasks

Review and update person centered care plans to measure progress and patient outcomes

Ability to act as a collaborating member of a multi-disciplinary team

Complete required documentation within the expected program timeframe

Ability to successfully navigate electronic medical records and document according to agency standards

Ability to meet productivity and performance expectations

Knowledge, Skills and Abilities

Organized and motivated by a fast-paced environment

Two years work experience. Customer service communications. Health care related experience preferred

Able to manage multiple tasks/pr ojects simultaneously

Proficient in review and assess needs quickly

Strong with the use of computer software tools and data files

Comforta ble with continuous change and self-initiating-

Able to complete docume ntation in a quick and efficient manner (will be in legal medical record andother software systems developed for caremanagement and population based program metrics)

Level Characteristics

Maintain strict confidentiality

Promote programs and services to community

Build effective and trusting relationships with patient/peers

Use motivational interviewin g and active-listening skills whenassessing patient conditions, problems and interests

Use conflict-resolution skills when reaching consensus aboutplans ofcare and treatment decisions

Demonstrate confidence, com passion, political savvy, as well asattention to detail to apply these s kills as decisions dictate

Use data to analyze trends and to verify data

Minimum Qualifications

Education

High school degree or equivalent, as well as strong communications and organizational skills.

Experience

Work generally requires customer service experience through patient or public contact. Two years of experience with customer interactions via phone and marketing/communications preferred. Active user of electronic medical records software strongly preferred. An associate’s degree or higher may be substituted for experience.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.