Customer Support Representative

About the Role: UPshow seeks a Customer Support Representative to help manage daily live event streams and answer support inquiries. You’ll be responsible for turning on, monitoring, and shutting off streaming feeds during event time(s). During your shift and on non-streaming days you’ll also be responsible for troubleshooting customer streaming issues via phone, email, and text.

Ideal candidates will be customer-focused, and have an interest in streaming and digital signage technology with the ability to work Saturdays and Sundays.

Responsibilities:

Execute live event streams for UPshow customers

Answer inbound customer support tickets from conflict to resolution

Troubleshoot customer issues relating to device installation, streaming and connectivity issues, registering for streaming events, all while ensuring customer satisfaction

Collaborate with engineering and product to evolve our streaming product

Build and maintain live events in the UPshow backend, based on master schedule

Qualifications

College degree

2+ years of customer service, operations or technical support experience

General understanding of network connectivity and passion for sports and entertainment

Motivated self-starter who can work independently

Strong focus on attention to detail

Patient demeanor and thoughtful communication skills

Available to work Wednesday - Sunday or Saturday - Wednesday and outside of regular 9-5 CT hrs in support of scheduled events

Proficient in English - spoken and written

Must have excellent internet connection with ability to stream up to 4k in multiple instances

About UPshow:

UPshow is the leading on-premise entertainment and performance marketing platform that develops branded digital networks for brick-and-mortar businesses. Its front-of-house and back-of-house solutions provide interactive digital marketing, entertainment, and communications to drive measurable outcomes. Founded in 2015, UPshow reaches audiences through more than 30,000 screens in businesses worldwide. Key customers include Buffalo Wild Wings, Dave & Busters, Smile Doctors, Crunch Fitness, ATI Physical Therapy, Burger King, and Sodexo.