Fitness Services Supervisor

Job Description

Fitness Services Team Member

XCAL Shooting Sports and Fitness, a family-owned business, combines its technology-driven design with uncompromising customer service to deliver a unique and fun-filled experience for shooters and fitness enthusiast of all levels. This revolutionary new concept integrates shooting sports and fitness in one convenient location. Our facility features three distinct shooting ranges, full service restaurant, large retail space, traditional as well as functional fitness, mixed martial arts dojo, spin studio, group fitness, spa services, child activity center and a host of amenities to provide an exceptional experience.

XCAL provides full-time employees with generous benefits that include:

Medical, Prescription Drugs, Dental and Vision plans provided by United Healthcare

Health Savings Account provided by Optum Bank via United Healthcare

Life Insurance and Accidental Death and Dismemberment (AD&D) provided by Hartford Life Insurance Company

Short-term disability (STD) and Long-term disability (LTD) plans provided by Hartford Life Insurance Company

401k - XCAL matches 100% up to 4% of employee contributions

Paid Holidays and Paid Time Off (PTO)

Employment at XCAL comes with a XCAL Shooting Sports and Fitness membership and discounts on retail, food, and beverages

Position Summary

Delivers the highest quality customer service to all members and guests through professional greetings, account maintenance, and extensive knowledge of XCAL products and services. Proactively meets the needs of members and team members and accurately answers questions.

Job Duties and Responsibilities

Maintains thorough coverage of the Fitness Services desk and Operations position during their scheduled shift.

Greets and admits members and guests onto the fitness floor by scanning their membership cards and responding to messages regarding their membership account.

Enters sales transactions for members, including program, service, and payments.

Processes member paperwork, including address changes, and electronic funds transfers.

Answers club phone to assist with member and guest inquiries.

Maintain the cleanliness and organization of the XCAL Fitness.

Position Requirements

High School Diploma or GED.

12+ months of customer service experience.

6+ months of managerial experience.

Ability to stand for minimum for 4 hours at a time.

Excellent verbal and written communication skills.

Ability to proficiently use a computer.

Preferred Requirements

6+ months of hospitality experience.