Sales Support Specialist

Job Description

Does spending your day working with and through others and building and maintaining relationships to grow sales excite you? Is your communication style positive, warm, empathetic and helpful? Do you enjoy having multiple priorities and shifting between tasks to achieve results and success?

Come and Join Us – a Company that CARES about our team! At Edwards, we care about our associates and our community. We know that our associates are the heartbeat of our company and we foster an environment that is fun, healthy and safe. Edwards is a family-friendly company that values a work-life balance for our associates and have a goal to create long-term employment by matching your talent to our opportunities.

What you can expect at Edwards - Edwards is a premier brand of quality apparel. We have 50+ years of successfully serving the uniform market with a collaborative work environment as the driver to reach it.

Ideally, we are looking for a candidate located in the Michigan, Indiana, Illinois area as the ability to be/work onsite in Kalamazoo (MI) on a routine basis is preferred, but we will definitely entertain candidates who are located throughout the United States whereby the position would predominately be performed remotely, but would require some visits to the office headquarters located in Kalamazoo, MI throughout the year.

Job description

The Sales Support Specialist is responsible for developing leads, communicating with customers, understanding customer needs, and ensuring a smooth sales process. This position is also responsible for closing sales and meeting established sales targets.

A successful Sales Support Specialist is able to build instant rapport and achieve customer satisfaction while also being competitive and a good listener.

Here’s what you can expect in the way of specific job responsibilities as well as time allocation estimates:

Sales/Sales Support (100%)

Communicating with customers, making outbound calls to potential customers, and researching and qualifying leads. This includes and is not limited to:

Working closely with Territory Managers to facilitate achieving sales goals

Analyzing repeat ordering frequency to determine if an event or program driven opportunity and add data into CRM

Monitoring and following up on Territory Manager Samples

Analyze Reports – Weekly, Bi-Monthly, Annually as needed

Assist TM with targeted accounts / states.

Facilitating interdepartmental communication

Closing sales and creating quotes to achieve sales targets

Upselling products and services

Understanding customers' needs and identifying sales opportunities

Answering potential customers' questions and sharing additional information

Creating and maintaining a database of current and potential customers

Explaining and demonstrating features of products and services

Keeping up with product and service information and updates

Staying informed about competing products and services

To be successful in this role, you need to have the requisite knowledge, skills and abilities:

A high school diploma or GED is required

Demonstrated experience in an inbound/outbound call center or a related sales position

Proficiency in Microsoft Office and CRM software

Excellent communication skills, both verbal and written

Excellent organizational skills, ability to shift from task to task, and time management skills.

Strong listening and sales skills

Excellent phone and cold calling skills

Capable of working independently, as well as within a team environment; ability to be a team player and is passionate about helping everyone on the team to be at their best

Respect for confidentiality practices

Our ideal Sales Support Specialist would carry out their responsibilities while displaying the following key behavioral competencies:

Adaptability - Customized sales approach to nurture relationships and grow sales with targeted customers, as well as acquire new customers.

Collaborative & Empathetic Communicator – Persuasively communicates, via a “collaborative selling” style; communication is positive, warm, empathetic and helpful.

Relationship Builder – Proactively cultivates relationships to identify alignment of customer with Edwards selling proposition.

Action Orientation – Handles surprises and takes quick action to resolve unexpected issues while still accomplishing accurate and timely completion of goals; prioritize and drive activities with urgency.

Perks and Benefits at Edwards

Sales Incentive Plan

Great Paid Time Off package

Excellent medical plan with options that best fit the associate and the associate’s family

Dental (including orthodontia) and Vision Plan at NO COST to associates

401k (with company match of up to 5% - no vesting schedule)

$5250 tuition reimbursement a year

Company paid general membership Costco or Sam’s Club

We like to celebrate! – Celebrations (both Company-wide and departmental) take place throughout the year for achieving milestones and goals

Read more about us at under “Careers”

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