Customer Service Representative

Job Description

Middle Tennessee

A Customer Service Representative (CSR) at American Leak Detection may work out of our office. A CSR is responsible for answering customer questions as well as efficiently scheduling the customer's appointments and dispatching and routing our technicians for their daily jobs. We serve residential, commercial, and municipal customers throughout Indianapolis and Indiana.

Core Responsibilities:

Answering the phones

Explaining our services to potential clients

Manage the customer experience

Scheduling of Appointments

Dispatch, Routing, and Scheduling of jobs for our ALD technicians

Requirements:

Excellent customer service and telephone skills

Excellent written and oral communication skills

Proficiency in Microsoft Office Suite

Experience in the plumbing, restoration, or construction industries is a plus, as is Salesforce experience

About the Company:

American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer and, swimming pool leaks using our advanced technology and experience developed over 40+ years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities.

Job Type: Full-time

Salary: $18.00 - $20.00 per hour

Benefits:

401(k)

Dental Insurance

Health insurance

Paid time off

Vision insurance

Experience level:

Plumbing

Pools

Shift:

8-hour shift

Day shift

Weekly day range:

Monday to Friday