Technical Support Specialist

Client: DEX (powered by Pattison Sign Group)

Industry: Manufacturing Services / Digital Signage

Location: Montréal (hybrid, three days in office)

Pattison Sign Group is a highly successful, North American Company growing organically and through ongoing acquisitions. It is one of the world’s largest sign and physical branding element companies, with eight (8) manufacturing facilities, five (5) sales and operations offices and over 1000 employees across North America. The company is dedicated to absolute customer satisfaction and the highest quality of products and services, holding ISO certification to ensure total quality. Its culture is performance and accountability-driven, fostering employee empowerment and development.

The company operates independently within The Jim Pattison Group, headquartered in Vancouver, and comprises over 605 locations worldwide. The Jim Pattison Group is broadly based across the automotive, media, packaging, food sales and distribution, magazine distribution, entertainment, export, and financial industries. With sales of over $15 billion in 2022 and more than 50,000 employees, the Jim Pattison Group is the second-largest private company in Canada.

DEX, a creative agency specializing in digital signage and creating spectacular digital experiences, is part of the Pattison family, employing over 50,000 globally. This multidisciplinary team of experts and hyperspecialists has contributed to large-scale projects and deployments in the North American retail sector. DEX works daily with top North American brands across various industry verticals and is now a dominant force in the market, continuing to grow in size through new digital signage projects from today's leading brands. DEX is currently seeking a qualified individual for the following position: Technical Support, Digital Signs.

OVERVIEW

The Technical Support role in Digital Signs provides support to all DEX clients for outdoor digital signage solutions. This includes hardware, software requirements, CMS, programming, in-factory technical support, and quality control. Collaboration with IT, management, sales, and technical support teams at DEX is essential. No prior experience is digital signage is required, as PSG commits to providing basic training and support for the selected individual to learn about the products, procedures, and required tasks.

THE IMPACT YOU WILL HAVE

Respond to first-line inquiries regarding technical/CMS issues faced by clients

Identify and test the most relevant solutions for these issues

Ensure necessary follow-ups

Prepare players operating on Windows for CMS technology

Demonstrate proficiency with technology in general

Consult with colleagues across the company to resolve issues outside your expertise

Contribute to the development and documentation of procedures and work methods, suggesting improvements as needed

WHAT YOU WILL BRING TO THE TEAM

Excellent communication, both oral and written. Bilingual (French/English) is a plus.

Experience with digital signage CMS (MagicINFO preferred)

Experience in IT support is considered an asset

Ability to provide basic IT training

Basic knowledge of Windows environments with the ability to install the Windows operating system

Ability to assemble and disassemble a computer

A keen interest in technology

Ability to manage multiple priorities

Ability of working under pressure and meet deadlines

Results-oriented

Good organizational and client management skills

Autonomous and organized in work

Adaptable

We prefer candidates with strong social skills as the role involves communication with clients, suppliers, and colleagues. Adaptability, resourcefulness, and knowledge in the signage field are advantageous.

WHAT YOU CAN EXPECT

Compensation commensurate with employee qualifications, experience, and other factors including geographic location, market, and operational factors

Benefits, including RRSP match

An inspirational place for you to do your best work, be engaged in meaningful ways, and continually develop the skills, competencies, and qualities that set our team apart