Security Operations Supervisor

Overview:

Work in conjunction with the FT team on ensuring Canada’s Wonderland provide a safe and secure experience for our guests and associates by providing excellent leadership and training.

Responsibilities:

Deploy, teach and mentor excellent guest services skills to support park safety and security goals

Provide leadership of enforcement, security and access control programs

Administration of the Park’s lost & found, Charger back program

Assist with Park Patrol tasks and duties as required

Patrol and provide second level backup response to in-park security situations/incidents.

Provide Departmental Duty Coverage and act as Security liaison with operating departments and local law enforcement during security incidents.

Issue trespass notices as required related to incidents

Monitor and respond to site-specific fire and safety systems (sprinkler and fire alarm systems)

Hire, train, develop and mentor all associates to ensure in and off season expectations are met

Provide first response to first aid calls off hours and co-ordinate departmental injury claims

Monitor and respond to security and/or environmental alarms

Maintain park key inventory and liaise with departments

Monitor Health & Safety programs and report violations of safety policy

Coordinate and assist with special security / traffic events (fireworks, Canada Day, etc.)

Assist with other duties as assigned.

Qualifications:

Graduate of a post-secondary Law Enforcement program or combination with equivalent work experience

Possess a valid Ontario Security Guard License, driver’s license and First Aid/CPR certificates

Must pass mandatory “Use of Force Training” including handcuffs, baton and conflict resolution / MOAB

Possess excellent analytical problem-solving skills

Supervisory experience is an asset

Ability to effectively deal with stressful situations

Present a passionate professional manner and positive attitude

Provide CSA approved steel toed black boots

Be available to work a variety of rotating shifts, including midnights, on weekends and holidays