Customer Solutions Representative

Title: Customer Solutions Representative

Location: Irwindale, CA - Hybrid 1 day a week - in office every Wednesday

Duration: 12 months Assignment

Shift/Hours: 40hours/week, M-F 6 AM-2:30 PM - some OT may be available Training period will be about two weeks

Notes: This position is processing enrollments /applications via EMAPS AND iEnergy

Day-to-Day Responsibilities:

• Promote a safe working environment.

• Analyze and handle confidential information such as invoices and program applications, and validate accuracy of data and information provided.

• Research and analyze to resolve customer issues and provide solutions and recommendations by applying established policies and procedures for the energy efficiency programs.

• Process applications, complete multiple assignments simultaneously, including research of missing information, verifying account status, and making contact with internal / external customers.

• Gathers documents and researches data on assigned topics, using databases, files, spreadsheets, or other sources.

• Experience meeting performance metrics including productivity and quality.

• Uses skills and experience in addressing issues with minor to moderate impact.

Required Skills:

• Demonstrated ability to accurately research and analyze information to make sound decisions.

• Demonstrated ability to take initiative and accountability for the accuracy of information and for achieving results.

• Must demonstrate the ability to integrate work across relevant areas and manage risks and information appropriately.

• Must have strong oral and written communication skills, be customer focused to understand and appropriately respond to internal and external clients business needs, and interface effectively and/or collaborate with others.

• A combination of education, training and skills equivalent to those typically possessed by a high school graduate with 0-3 years of experience resolving customer issues by researching and analyzing information.

Desired Skills/Attributes

• Experience working in a teleworking environment is highly preferred.

Physical abilities required:

o Ability to lift up to 25 pounds, operate basic office machines: such as copier, fax, scanner, etc. and other duties assigned.

o Ability to stand for extended periods of time throughout the day, with some bending.

• Overtime may be required based on department needs.