Lead Solutions Manager

Our client, one of the most leading multibrand groups in the automotive industry, is looking to hire a hybrid Enterprise Lead Solutions Manager.

In this role, you will work within the Retail Buying Experience Department. This department is responsible for working in close collaboration with the regional field teams and the dealer partners to transform traditional retails sales tools and processes in order to improve the retail buying experience. You will be responsible for helping to refine and improve the strategic vision as well as the day to day operations.

**This is an 8 month contract with possibility to extend!**

Desired Skills & Experience

5+ years professional experience with comprehensive understanding of automotive retail sales and service environment, online and in store

Expert in Tier 3 dealer digital buying experience tools like Chat, Text, Digital Retailing, Trade-in, Digital Advertising, SEO, Email, and Dealer Websites

Digital Transformation experience

Budget management experience

What You Will Be Doing

Daily Responsibilities include 50%:

• Working with ELMS vendor and internal ELMS stakeholders to ensure program success.

• Monitoring of ELMS to ensure successful operations and reporting to dealers/field and corporate users.

• Support Ad hoc report requests by departments on leads.

• Additional support for MRC’s/field/dealers/ corporate.

• Phone leads and call tracking management.

Monthly Responsibilities include 25%

• Monthly summary reports for field personnel highlighting and showcasing areas and dealers to benchmark.

• 3PL Management including optimizing partners; managing dealer requests for opt in/out; CI Compliance and vendor management; Marketing and Regional alignment; monthly billing to dealers and budget maintenance.

• Invoice and Budget management for ELMS.

• Supporting Marketing initiatives, including changes to Marketing and/or Co-op Guidelines, or adding Tier 3 website content for Incentives Programs which will drive lead generation.

Transition responsibilities – 15%

• Main point of contact for transition of ELMS.

• Manage the successful transition of ELMS vendor.

• Supporting ramp-up of– Digital Dealership website platform.

Strategic responsibilities – 10%

• Review current processes and identify opportunities for more effective and efficient data management and visualizations.

• Identify how to capture data for new trends (i.e. Digital Retailing in-store metrics) within ELMS dashboards.

• Ensuring that lead integrations for all vendors participating in the Tier 3 Certified Provider Program, and data capture / tagging, is established.

• Re-design existing data management processes, while establishing a long-term strategy for reporting ownership within Tableau.

• Align with Field and all internal stake holders on analytics and reporting needs

• Ensure high adoption and enthusiasm for all reporting tools.

• Provide training ideas and content to continually engage dealers and field.

• Relentlessly review the output of our Lead Management Dashboard, measuring quality and identifying solutions to data deficiencies.

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.