Catering Manager

You have passion for what you do. You like working as a team and be part of a family. It’s not work when you love what you do. Come join us as a Catering Manager and see where your career will take you!

Key Purpose

The Catering Manager builds a dynamic catering team, develops, and ensures completion of the strategic business plan for the account, and oversees all aspects of profitability and service within the catering department.

Success Criteria

Well organized with outstanding coordination and multitasking ability

Is able to communicate up, down and across the organization to ensure success

Knowledge of principles and processes for providing customer service; up to and including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Intermediate skill level using Google applications (Gmail, docs, sheets, slides, hangouts, etc.) and Microsoft Office Suite

Excellent verbal and written communication skills

Reliable, responsible, dependable, and capable of fulfilling obligations and has a deep desire to anticipate, engage and satisfy customer needs

Uses a systematic approach to problem-solving

Always promotes positive guest and co-worker relationships

Can calmly and effectively adapt to constructive feedback in high-stress environments

Key Areas of Collaboration and Influence

Collaborates throughout the client organization with individuals who play a role in the success of the catering department

Coordinate activities with other internal departments. Participates in/leads management team meetings

Interfaces with vendors and key service users within client organizations

Coordinates with clients regarding inquiries for hosting high end or large/ custom events

Ideal Candidate Experience

Bachelor's degree in Communications, Hospitality, Food Service Management, or similar ideal

3+ years of work experience in a similar role (e.g., Catering Supervisor or Catering Manager)

Experience in financial analysis, planning, budgeting, and marketing

Experience managing other managers including culinary leaders

ServSafe Manager certification

Demonstrates experience using basic computer software, previous knowledge of CaterTrax or a similar catering software and Google Suite a plus

Demonstrates strong interpersonal skills

Can effectively communicate and relate to all levels within and outside the organization

Creates and builds positive and productive relationships

Previous P&L accountability or contract-managed service experience is desirable

Hotel multi-unit catering experience preferred

Key Accountabilities

Sets standards and accountability measures around sanitation for the operation while working with other unit leaders to immediately correct deficiencies

Lead the department to follow all workplace and food safety rules to actively prevent accidents

Ensure the team complies with all ServSafe and HACCP programs and principles

Responsible for all catering team members and functions including the smooth execution of the Catering Standard Operating Procedures

Build a dynamic catering team and ensure new team members are on-boarded and trained for success

Develop team members into high performing individuals by providing constructive feedback and the opportunity to engage in a personal development plan

Deliver consistent quality in planning and execution of VIP and complex events

Develop and execute strategies to achieve catering revenue forecasts

Develops and manages all aspects of the catering budgets; reviews financial reports and takes corrective actions as appropriate to ensure budget goals are met

Ensure accurate reporting of all catering related revenue, expenses, and receivables

Builds professional relationships with key site service users to instill confidence and build organizational trust

Leads in the coordination, execution, and measurement of client specific initiatives

Create measurable success targets for the team along with a path to achieve them

Physical Demands & Work Environment

Work up to 8 hours a day on your feet, excluding breaks

Must be able to lift a minimum of 25lbs.

Come to work properly dressed according to the dress code

Employee must be able to work under pressure and time deadlines during peak periods

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.