Head of Claims

Manages claims department in all its aspects including leading, planning, analyzing reporting, staffing, training, and supervising. To ensure the most efficient use and allocation of resources through constant review and improvement and finally to provide appropriate service levels which support customer satisfaction objectives.

Key Responsibilities And Duties

Strategy:

Define and implement local Claims strategy in line with other local functions and with the region

Contribute to customer loyalty development by offering outstanding level of service

Actively support/ implement business objectives and business plans

Lead local Claims committee

Budget: Prepare the local Claims annual budget

Team Management:

Manage, develop and motivate the local Claims team

Manage the team's performance in alignment with the objectives

Ensure proper training process is in place for the team

Other tasks:

Be involved in the management of largest and most complex claims

Be the owner of Claims databases/systems and ensure quality, completeness, and accuracy of reporting

Take an active part in Claims projects

Ensure efficient collaboration with other teams/functions (collection, risk, PA, MMCD, Finance)

Act as local Claims process / System owner: Review continuously local performance and processes, contribute to systems improvement strategy

Be the local escalation point of contact for claims

Required Qualifications And Skills

Market knowledge:

Knowledge of Claims and Collections processes and systems

Knowledge of Quality Standards, C&C operational guidelines

Ability to identify mandatory documents per type of claims/collection

Required skills:

Be able to work well both on a team and independently Strong oral and written communication skills

Result oriented

Team player

Customer focused

Business expertise:

Excellent claim assessment skills, knowledge of local legal and insolvency practices, and working knowledge of international practices related to claims and debt collection

Detailed knowledge of EH products, systems, and working practices

Bachelor's degree in Administration, Commerce, or related field

Minimum 2-4 years experience

Manage a team of claims assessors

Analytical skills to enforce policy wording and determine the appropriate course of action in settling complex claims

Ability to align with collection activities

44793 Customer Services & Claims Management Allianz Executive Allianz Trade Full-Time Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Great to have you on board. Let's care for tomorrow.

Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.