Desktop Support Lead

Role: EUC Desktop Support

Skills: Desktop Support, Troubleshooting, Office 365

Job Type: Fulltime

Location: Worcester, MA/ Itasca, IL/ Howell, MI/ San Jose, CA/ Scottsdale, AZ/ Omaha, NEB (Onsite)

Job Description:

Proven experience as an IT Support Specialist or similar role.

Strong knowledge of Windows 10 and O365 environments.

Experience using Active Directory, Office 365 products.

Familiarity with ITIL practices and ticketing systems.

Administering various Microsoft products, such as Office 365, SharePoint, OneDrive, and Skype for Business/Teams

Managing user accounts, Group policy, and licensing for O365 and Active Directory, including messaging environments like Hybrid Exchange and Exchange Online

Utilizing ITIL practices via ticketing systems to enhance and support information technology services.

Documenting procedures, standards, best practices configurations, settings, installation sequences, and back-out instructions

Assisting with IT infrastructure upgrade projects by configuring and troubleshooting software, hardware, and network devices

Managing end-user cell phone devices using Intune/XenMobile administration tools

Conducting planned maintenance, moves, adds, and changes efficiently and within established timelines.

Identifying opportunities for process improvement and collaborating with peers and leads to enhanced service delivery.