Desktop Support Team Lead

Desktop Support, Lead

Boston, MA (Cambridge, Lexington)

Full Time

CDW has an excellent opportunity for a Desktop Support, Lead in Boston, MA! In this role, you will lead a team of 3 desktop support technicians for a multi-location organization with day-to-day end user support challenges. Serving as a point of escalation, you will be responsible for solving user challenges that are escalated from the Help Desk team.

Required expertise includes:

5 years of Technical Support / Help Desk / Desktop Support

1+ year of Lead or Management experience

2+ years of Active Directory experience (adding users, resetting accounts, etc.)

2+ years of O365 Support – advanced knowledge with this product

Experience supporting mobile devices

Ability to travel to other local office periodically (Requires driver’s license and vehicle)

About the role:

Location: Boston, MA

Type of opportunity: 1 year contract

Compensation: Flexible based on experience, plus excellent benefits

Send your resume to for an immediate conversation