Store Manager

POSITION SUMMARY STATEMENT

The Store Manager is responsible for overseeing sales, human resources, inventory control, merchandising, providing outstanding client service, and maximizing profits by controlling expenses. Store Managers are held directly accountable for their individual store’s financial results and are responsible for recruiting, staffing, and developing all employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers, and management team

Demonstrates proper etiquette when communicating with internal and external clients (i.e. in-person, phone, e-mail, and written communication)

Communicates effectively and with a global perspective; develops and maintains professional relationships

Effectively teaches, demonstrates and implements training programs to ensure staff is trained in product knowledge, clienteling and relationship selling skills

Promotes and supports the St. John customer loyalty programs

Create and maintain positive employee relations by leading and developing a professional store team

Ensure on-going, specific and immediate coaching and feedback delivery of all performance documentation in a timely manner; Monthly Touch Base, store meetings, Performance Review, Employee Notices and Performance Improvement Plan

Coaches, develops, and motivates the sales team on a daily, weekly and monthly basis to meet sales goals utilizing the following:

Monthly Touch Base

Regularly scheduled Store Meetings

Product Knowledge materials

Scheduled Selling Floor time to observe, coach, support and to lead by example

Effectively teaches, demonstrates and ensures all store staff complies with all Company initiatives

Recruit, hire and develop top sales and management professionals; maintain an active networking group

Maintain staffing levels in accordance to store headcount

Develop staff for internal succession planning

Resolve client issues and requests in a efficient and quick manner

Demonstrates high level of quality in work, attendance and appearance

Solves problems/issues methodically and with a sense of urgency

Takes appropriate partnerships with Supervisor, Human Resources and other corporate partners

Develops a strategic plan to achieve store business goals

Sets daily, weekly and monthly sales goals for the store and the sales team and ensure sales goals are achieved

Coach and develop staff to exceed individual and store goals

Communicate and successfully promote programs, marketing tools and events aimed at increasing business

Utilize and maintain client database for phone calls, appointments, and events

Is involved in the community and outreach projects in the local marketplace

Understands the company’s business strategies and direction

Follows through and accomplishes multiple projects / priorities in a timely manner

Achieve/exceed all financial and operational objectives with regards to expense control, loss prevention, audits, payroll and weekly reports

Maximize store profits through inventory management

Prepare, coordinate and ensure complete and accurate physical inventory per Company guidelines

Identify and communicate merchandise assortment opportunities and issues to merchant team

Execute and maintain visual merchandising standards consistent with the Company brand standards and directives

Ensure accuracy of Company in store promotions and merchandise markdowns

Promptly and accurately complete New Hire Paperwork and separation paperwork per Company procedures

Maintains efficient and accurate back room operations to include stockroom organization and shipping/receiving

Understands and uses all reports and reporting procedures including Profit and Loss statements

Ensures accuracy of all POS procedures and conducts training of POS System to staff

Opens and closes the store performing all tasks to Company standard

Prepare, schedule and facilitate required Store Meetings

Maintains standards of cleanliness and organization

Maintain store and staff safety

Monitors and maintains compliance to all Company Policies & Procedures

Adhere to Timekeeping procedures

Adhere to local, state and federal laws