Quality Assurance Manager

Ever wonder who's behind those meals served at 30,000 feet? Look no further than LSG Sky Chefs, the seasoned pros with over 75 years of catering experience. Now, let's talk about the unsung hero behind the scenes – the Quality Manager. This culinary connoisseur is responsible for ensuring that every morsel that reaches your tray meets the highest quality standards.

But how do they ensure that every meal is up to par?

As the Quality Manager, you'll be responsible for implementing, auditing, assessing, and training quality systems within our facility. That means you'll be the one ensuring that our airline catering, in-flight equipment and logistics, and onboard service and retail are top-notch.

How you make a difference

Implement, audit, assess, and train quality systems

Provide technical expertise relative to Hazard Analysis and Critical Control Points (HACCP), food safety, sensory, and quality evaluations

Track performance and monitor facility progress objectively weekly based on internal key indicators required by the organization, regulatory agencies, and customers

Conduct monthly HACCP audits and assess HACCP program compliance by reviewing and analyzing weekly HACCP logs and management checklists to determine consistent fulfillment of required HACCP standard operating

Support leadership with inspection readiness, and coach the team before, during, and after all external quality, food safety, and sanitation inspections

Supervise delivery and quality assurance of pest control, contract services, and supplies

Conduct local vendor audits

Research and respond to all alleged food-borne incidents

Monitor routine microbiological testing program

Implement tools to promote internalization and standardization of quality, food safety, and sanitation process

Ensure compliance with customer specifications and quality standards (e.g. Food and Drug Administration (FDA), United States Department of Agriculture (USDA), HACCP, etc) and follow up with corrective actions if necessary

Ensure the kitchen exceeds customer and internal standards

Maintain and utilize quality system processes and procedures to impact customer quality

Perform and document periodical and random checks on products and services to ensure quality standards are met

Analyze and reply to quality issues reported by customers

Investigate all food safety incidences, food poisoning, etc, and initiate appropriate action and reporting

Quality Reporting

Monitor and prepare reports for the quality management system

Collect and monitor all quality documents (e.g. Chef Table, portion control, equipment handling, ramp-on time, and safety performance)

Keep manuals and documentation updated and implement new procedures and rules

Make the company's values and management principles live in the department(s)

Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations

Participate and support company-sponsored initiatives such as Global Quality Standards (GQS), HACCP, Lean Manufacturing, Employee SafetyExperience, and Skills

What you should have for this role:

Bachelor’s degree or equivalent experience required

In addition, three to five years experience in Quality

Experience with compliance and regulatory audits

Proven analytical and leadership skills

Strong interpersonal and communication skills

Ability to develop and lead others to obtain desired results

Working knowledge of OSHA, Good Manufacturing Practice (GMP), FDA, USDA, and EPA regulations

Excellent verbal, written, and organizational skills are required combined with an aptitude for multitasking

Good knowledge of Microsoft Office and Windows-based computer applications