Application Support Specialist

Optima Global Solutions Inc.is a valuable IT Services and Solution provider that customers, employees, and stakeholders feel proud to be associated with. Optima's Intelligent Automation Solutions leverage robotic process automation, intelligent data capture, and business process management best practices to streamline operations. Our IT Services practice provides organizations with highly personalized, comprehensive, U.S. based recruiting services supported by our internal onsite team of subject matter experts.

Currently, we are hiring for the following position;

Application Support Specialist

Position Summary:

In this challenging position, the Application Support Specialist will be part of a larger team that takes ownership of the implementation, support, security, documentation, disaster recovery and maintenance of all firm software applications. The successful candidate will be experienced with application lifecycle management, data and application migrations, security, troubleshooting, error resolution and software installations and upgrades within on premise, hosted and cloud environments, In addition, this candidate will possess a high level of technical skills, the ability to manage projects, timelines, vendors and third party consultants. This candidate must enjoy staying abreast of new technologies, be able to take initiative and work outside of their comfort zone and have a passion for providing the best service to end users.

What We Are Looking For:

A creative, motivated self-starter that has developed a skillset working with a variety of technologies in a legal environment. This candidate must be willing to work outside of their comfort zone and be able to manage an initiative from start to finish. In addition, the ideal candidate must have the desire to learn new technologies, work with professionals in a fast paced environment that want to make a positive impact on everything they touch.

General Responsibilities:

Acts as the Subject Matter Expert for the firm's software applications

Understands end user requirements and provides guidance on software solutions

Coordinates, documents and manages software installations, configurations and upgrades

Verifies backups, disaster recovery procedures, and business continuity plans

Remediates all security related issues identified and proactively applies to future implementations

Must be able to identify and implement resolutions for identified and reported security vulnerabilities while adhering to change control protocol

Maintains technical and business documentation for the firm's software applications

Prioritizes, identifies, researches and resolves technical problems and coordinates vendor support where necessary. This includes implementing a solution to prevent future occurrences

Looks for areas of opportunity to improve business efficiencies

Provides after hours rolling on call support

Ability to work alone or in a team environment

Qualifications:

Minimum one year experience in an Application Support role

Intermediate level of SQL knowledge (CRUD operations)

Proven record of installing and upgrading enterprise software

Experience migrating on premise software solutions to cloud and SaaS

Understand hardware requirements, write technical specifications and documentation

Experience with Root-Cause and Logical analysis

Proficient understanding and troubleshooting Microsoft Office Suite (including Word, Excel, Access, and PowerPoint)

Ability to multitask and bring assigned tasks to completion on time

Basic Scripting Knowledge using PowerShell, Python, VBA

Experience with Microsoft PowerApps, Power Automate, SSIS, Boomi and Sharepoint a plus

Software Development and Cloud experience a plus

Prior experience in legal or professional services preferred

Can be local to Parsippany, NJ/Boston/Hartford/Stamford/Greenwich/New Haven/West Hartford/NYC/Miami/Washington D.C./Providence/Boca Raton/West Palm Beach

Interested candidates, please apply online with a detailed resume and contact information.

Thank you.