Customer Service Administrator

Did you know KONE moves over one billion people every day. We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

What will you be doing?

General administrative support for Sales and Maintenance Supervisors:

SEB Sales support activities

• Sends customer letters and supports mass updates in maintenance contracts

• Maintenance contract termination: Processes maintenance contract cancellation requests, informs

Billing Administrator when invoice cancellation or credit note creation is required

• Supports preparation of new maintenance contracts from NEB or competition and for renegotiations

• Supports VB Sales activities (documentation, quality checks, internal handover packs etc.)

• Carries out data checks and quality audits for new contracts from KONE Shared Service Center

• Supports specific tasks from sales (eg for contract creation)

• Takes ownership for customer queries forwarded from first level and follows up with salesperson and other services to get a response

NEB Sales support activities

• Supports in tender preparation and finalizing order before sending to order admin

• Supports in preparation and archiving of customer documents and conversation

• Performs customer credit checks: request customer credit check during tendering and ordering

• Takes ownership for customer queries forwarded from first level and follows up with salesperson and other services to get a response

• Supports in customer data maintenance

Maintenance Operations support activities

• General admin support, e.g. Manages safety and site access documents of site personnel as requested by site managers and ensures that data is collected and delivered to KONE SSC for input

• Enters fitter scheduling plans (on duty and backup assignments) in Konect, coordinating changes/updates of maintenance plans in SAP

• Manages workcenter data changes

• Supports specific field supervisor tasks

• Supports in repair and maintenance visit planning and communication to customer

• Takes ownership for customer queries forwarded from first level and follows up with field Supervisor and other services to get a response

• Creates planned service repairs when needed

• Supports technician and supervisor in material related requests (PR creation, check availability and follow up on delivery)

Specialized administration and support tasks:

Support in 3rd party inspection administration

• Analyzes inspection needs and schedules individual inspections

• Analysis and follow-up: Receives and analyzes inspection reports, contacts customer for actions, hands over repair tender leads to Repair Admin and follows up closing the remarks

• Creates service/work order and requests spare parts

• Takes ownership for customer queries forwarded from first level and follows up with field

Supervisor and other services to get a response

Support in public tenders

• Supports sales in proposal creation (public tenders)

• Assists in contract and sales order creation for public bids (admin handover)

• Takes ownership for customer queries forwarded from first level and follows up with salesperson and other services to get a response

Support in customer reporting

• Verifies and inputs customer data in customer portals (mainly done in KONE SSC)

• Provides reports for Key Accounts

• Prepares working instructions for KONE SSC to be able to input relevant information to customer portals

• Takes ownership for customer queries forwarded from first level and follows up with salesperson and other services to get a response

What do we offer?

Career progression opportunities within a global organisation

Full-time role enabling you establish a function and make it your own

Total reward elements that engage and motivate our employees and help us make KONE a great place to work

Comprehensive learning and development programs covering a wide range of professional skills

To Be Considered

Click the Apply button and complete the online application process. A member of our Talent and Culture team will review your application and will be in contact with additional information accordingly.

In the meantime, feel free to browse our website for additional information on our company, brands and culture – KONE Corporation.

KONE is proudly ranked as World's Best Employers in Forbes magazine and Statista's 2023 annual ranking!

KONE Singapore ranked 20th in The Straits Times Best Employer 2023!

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At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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