Automotive Service Advisor/Writer

Job Description

At Midas, we are dedicated to providing quality services to customer vehicles in inspection, diagnosis, and repair, utilizing the expertise attained through ASE Certifications and years of automotive repair experience.

We are looking for an automotive service Writer to manage and direct all service department activities of a retail store that sells tires and related automotive parts and mechanical services. Midas is committed to training our associates and promoting from within the organization.

Responsibilities

As a Midas automotive service Writer, you will direct all automotive and general service technicians in the operation of the shop, including:

Deliver exceptional customer service while listening and consulting with customers

Following up with customers, services requested, estimated completion times, etc.

Oversee complete vehicle inspections and then make comprehensive recommendationsbuilding computerized repair orders and sourcing parts

Deliver and discuss pricing estimates with customers, as well as promote shop service specials

Oversee technicians inspections, diagnosing, and repairing of domestic, European, and Asian cars and light trucks

Overall cleanliness and organization of the facility

Other duties as assignedQualifications

A minimum of 2 year of store or service Writer experience

General automotive knowledge

Excellent customer service disposition

Good communication skills

Leadership ability

Ability to work a flexible retail schedule, including weekends, evenings, and holidays

Valid drivers license