Field Service Technician Intermediate

Job Description

Overview: Performs maintenance and repair activities on gas compression and/or process equipment at customer's location, as directed.

Skills and Abilities:

Ability to:

- Demonstrate troubleshooting and repair skills on multiple types of equipment including Caterpillar, Cummins, and Waukesha Engines as well as Ariel Compressors.

- Perform Preventative Maintenance (Adjust Valves) to standard with minimal assistance.

- Perform most Call Outs without assistance.

- Have high level customer service and communication skills.

- Read, write and speak English (work orders, manuals, etc.).

- Use computer skills, including vendor specific programs (Cat ET, Cat SIS, Waukesha ESM, Ariel Performance, Murphy Config Tool, etc.), Google Chrome and Outlook.

- Regularly complete and submit company required documentation through company software in a timely manner.

Knowledge:

- Knowledge of gas engines and compressors, electrical systems, panel boards, skid wiring, etc.

- Working knowledge of relevant HSE procedures and regulations.

- General understanding of customer’s production equipment. Scrubbers, on/off skid.

- Generally understands all processes and systems on how a compressor package works.

- Knowledge of maintenance standards checklist and ability to accurately and completely follow.

Minimum Education and Certification:

- High school diploma or equivalent preferred.

- Valid driver's license and a good driving record.

- Gas or diesel engine and compressor school/training preferred.

Minimum Experience:

- Typically at least 3 years experience with natural gas engines and compressors, and a working knowledge of production equipment.

Benefits:

(Full-Time Employees)

- Medical, Dental, and Vision Insurance

- Quarterly Bonuses

- Up to 5% Match 401(k) Retirement Plan

- Employee stock purchase plan

- Tuition reimbursement up to $5,250

- Dependent Education Scholarship Program

- Competitive Paid Time off including nine paid holidays

- Basic Life and AD&D Insurance at no cost to the employee

- Annual boot allowance for field ops roles

- Annual Tool Allowance

- Full FR Uniform Provided

- Service Truck on Day 1 (Field Service Technician Roles Only)

Leadership:

- May serve as a resource to others with less experience.

- Often called on to assist in training or mentoring less experienced FST's.

Non-Essential Duties: Performs other duties as assigned

Physical Demands: (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)

- Must be fit for duty for the job tasks being performed (Refer to WorkSaver Systems Critical Demands for full details).

- Must meet the medical requirements necessary to wear PPE required by role (includes respiratory protection medical requirements as required by role).

- Constantly required to display good manual dexterity and to reach with hands and arms.

- Constantly required to talk and hear.

- Frequently required to sit while driving or using a PC.

- Frequently required to stand, walk, stoop, kneel, squat, and twist with good balance.

- Regularly required to lift, move and carry up to 50 pounds and to push and pull up to 110 pounds.

- Occasionally required to carry at least 40 pounds with one hand for at least 10 feet.

- Occasionally required to crawl, climb in and around equipment, stairs and vertical ladders.

- Vision abilities include close vision, distance vision, color vision, and the ability to adjust focus.

Problem Solving and Innovation:

- Most assignments regularly require some problem identification and resolution.

- Implements solutions to non-recurring problems by analyzing, interpreting and evaluating various precedents and data.

- Anticipates and proactively solves moderately complex problems using internal and external resource.

- Routinely identifies opportunities and provides ideas, methods and innovations to enhance teamwork, efficiency and quality.

Impact:

- Actions and decisions impact operational, and financial results on assigned equipment.

- Customers complain quickly if there is trouble, which will affect customer satisfaction and productivity.

- Errors will most likely result in schedule delays or increased costs.

- Accountable for HSE, service quality, and customer satisfaction.

Freedom to Act:

- Typically receives and follows specific detailed instructions and/or procedures.

- Supervision or other resources are generally available for issue.

- Follows standard practices and procedures in reviewing situations or data from which answers can most often be readily obtained.

- Within defined parameters selects methods, techniques and approaches and arranges activities to meet defined schedule.